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German Travel Support Advisor - Sofia, Fully Paid Relocation
Erstellungsdatum 28.03.2026
Mercier Consultancy is currently seeking a committed German Travel Support Advisor to join our growing team in Sofia, Bulgaria.
In the capacity of a German Travel Support Advisor, you will be entrusted with assisting German-speaking clients with their travel requirements, delivering exceptional customer service and support. Your responsibilities will include addressing travel-related inquiries, facilitating booking processes, and resolving any client issues to ensure a seamless and pleasant travel experience.
Responsibilities
Requirements
Benefits
In the capacity of a German Travel Support Advisor, you will be entrusted with assisting German-speaking clients with their travel requirements, delivering exceptional customer service and support. Your responsibilities will include addressing travel-related inquiries, facilitating booking processes, and resolving any client issues to ensure a seamless and pleasant travel experience.
Responsibilities
- Provide assistance to German-speaking clients across multiple communication channels, including phone, email, and chat
- Support clients with travel reservations and furnish comprehensive travel information
- Address and resolve client complaints, inquiries, and concerns promptly and professionally
- Maintain precise records of client interactions and transactions
- Collaborate effectively with internal teams to enhance service quality and client satisfaction
- Inform clients regarding applicable promotions and additional services
- Gather and report client feedback aimed at improving service delivery
Requirements
- Fluency in German and English, both written and spoken
- Strong communication and excellent customer service skills
- Previous experience in travel support or customer service is highly advantageous
- Good problem-solving abilities and attention to detail
- Positive and professional approach focused on client satisfaction
- Ability to thrive in a fast-paced, dynamic environment
- Passion for the travel industry and motivation to develop your career in this field
Benefits
- Competitive monthly wage
- Relocation Expenses Covered to Bulgaria
- Assistance with Apartment Search
- Paid Training and Opportunities for Professional Development
- And other benefits
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