Rumänien, BucharestWipro
Erstellungsdatum 16.07.2024
1 haben sich bereits beworben
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- Group Leader wit...
Group Leader with German
Responsibilities
- Coordinates the teams that provide customer support to the client.
- Manages and is responsible for the month closing and quarter closing activities in accordance to the
- agreed standards.
- Manages the performance indicators and ensures the legal compliance of delivering the objectives.
- Point of contact for escalations coming both from internal and external customers
- Supports the Project Manager teams in sustaining the process changes and improving the coordinated business segment.
- Is responsible for the KPIs (performance indicators) of the coordinated teams
- Implements process changes agreed at process/company level
- Prepares the job description and the development plan for the team members; manages performance appraisals; makes proposals for team development/promotions/succession plan, etc.; defines the Sensitivity: Internal & Restricted
- Standards and rules of the team; initiates and elaborates specific policies in relation to working with the client and in relation to the activity/process management etc.
- Working with other managers on various business-related issues including performance management, organizational strategy, planning and sustaining new initiatives, etc.
- Provides guidance to the team members in relation to high complexity processes/programs
- Identifies areas of improvement and sets action plans; leads projects and initiatives at regional and
- global level
- Ensures that the employees understand all HR programs that might have an impact on them
- Manage conflicts at the team/process level, especially the ones related to organizational issues
- Constantly motivates the team to perform to the fullest and to positively address the challenges,
- encouraging teamwork
- Ensures that the employees participate in all the compulsory trainings
- Ensures that the transfer of activities/responsibilities are well planned and implemented
- Collaborates with the performance monitoring team: resource management, task balance, anticipation of any problem that may affect tasks, performance measurement, etc.
Critical skills required
- Proficiency in English and German
- In-depth PC knowledge - Microsoft applications (especially Outlook, Excel, Word, Internet Explorer)
- Experience in contract management, phone support or microcomputer industry
- Attention to the quality of details is a must, including the ability to clearly document the work done and to manage high volumes of work in a precise manner
- Leadership and People Skills
- Communication Skills
- Analytical Skills
- Initiative and Creative Thinking
- Reporting
- Assertiveness and Goal Orientation
Benefits of joining our team:
#1 Top Employer 2024
- Competitive salary with attractive set of social benefits:
- Private Pension Plan;
- Monthly Benefit budget;
- Medical insurance;
- Life insurance;
- Christmas bonus;
- Great career opportunity to work for one of the biggest brands in the world in a unique work environment;
- Personal development in a multinational working environment through nice extracurricular activities with the team;
- Professional development through a variety of training programs (hard/soft skills);
- BOOKSTER opportunities;
- Nice designed and central business office;
- Coffee and tea on the house;
- The promise of an enjoyable first impression after discussing with any of our recruitment colleagues.
Contract/Setup Management- Level 3
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