job
Rumänien, BucharestRumänien, Bucharest

Wipro Technologies

Erstellungsdatum 21.12.2023

Group Leader with German

Responsibilities

• Coordinates the teams that provide customer support to the client.

• Manages and is responsible for the month closing and quarter closing activities in accordance to the

agreed standards.

• Manages the performance indicators and ensures the legal compliance of delivering the objectives.

• Point of contact for escalations coming both from internal and external customers

• Supports the Project Manager teams in sustaining the process changes and improving the coordinated business segment.

• Is responsible for the KPIs (performance indicators) of the coordinated teams

• Implements process changes agreed at process/company level

• Prepares the job description and the development plan for the team members; manages performance appraisals; makes proposals for team development/promotions/succession plan, etc.; defines the Sensitivity: Internal & Restricted

• Standards and rules of the team; initiates and elaborates specific policies in relation to working with the client and in relation to the activity/process management etc.

• Working with other managers on various business-related issues including performance management, organizational strategy, planning and sustaining new initiatives, etc.

• Provides guidance to the team members in relation to high complexity processes/programs

• Identifies areas of improvement and sets action plans; leads projects and initiatives at regional and

• global level

• Ensures that the employees understand all HR programs that might have an impact on them

• Manage conflicts at the team/process level, especially the ones related to organizational issues

• Constantly motivates the team to perform to the fullest and to positively address the challenges,

encouraging teamwork

• Ensures that the employees participate in all the compulsory trainings

• Ensures that the transfer of activities/responsibilities are well planned and implemented

• Collaborates with the performance monitoring team: resource management, task balance, anticipation of any problem that may affect tasks, performance measurement, etc.

Critical skills required

• Proficiency in English and German

• In-depth PC knowledge - Microsoft applications (especially Outlook, Excel, Word, Internet Explorer)

• Experience in contract management, phone support or microcomputer industry

• Attention to the quality of details is a must, including the ability to clearly document the work done and to manage high volumes of work in a precise manner

• Leadership and People Skills

• Communication Skills

• Analytical Skills

• Initiative and Creative Thinking

• Reporting

• Assertiveness and Goal Orientation

BENEFITS:

Opportunity to work in a young and dynamic environment;

Competitive salary and attractive benefits package

Lunch tickets

Health insurance

Opportunity to develop and learn constantly

Access to internal training (job related and soft skills training)

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