Rumänien, BucharestRumänien, Bucharest

Wipro Technologies

Erstellungsdatum 21.12.2023

Group Leader with German


• Coordinates the teams that provide customer support to the client.

• Manages and is responsible for the month closing and quarter closing activities in accordance to the

agreed standards.

• Manages the performance indicators and ensures the legal compliance of delivering the objectives.

• Point of contact for escalations coming both from internal and external customers

• Supports the Project Manager teams in sustaining the process changes and improving the coordinated business segment.

• Is responsible for the KPIs (performance indicators) of the coordinated teams

• Implements process changes agreed at process/company level

• Prepares the job description and the development plan for the team members; manages performance appraisals; makes proposals for team development/promotions/succession plan, etc.; defines the Sensitivity: Internal & Restricted

• Standards and rules of the team; initiates and elaborates specific policies in relation to working with the client and in relation to the activity/process management etc.

• Working with other managers on various business-related issues including performance management, organizational strategy, planning and sustaining new initiatives, etc.

• Provides guidance to the team members in relation to high complexity processes/programs

• Identifies areas of improvement and sets action plans; leads projects and initiatives at regional and

• global level

• Ensures that the employees understand all HR programs that might have an impact on them

• Manage conflicts at the team/process level, especially the ones related to organizational issues

• Constantly motivates the team to perform to the fullest and to positively address the challenges,

encouraging teamwork

• Ensures that the employees participate in all the compulsory trainings

• Ensures that the transfer of activities/responsibilities are well planned and implemented

• Collaborates with the performance monitoring team: resource management, task balance, anticipation of any problem that may affect tasks, performance measurement, etc.

Critical skills required

• Proficiency in English and German

• In-depth PC knowledge - Microsoft applications (especially Outlook, Excel, Word, Internet Explorer)

• Experience in contract management, phone support or microcomputer industry

• Attention to the quality of details is a must, including the ability to clearly document the work done and to manage high volumes of work in a precise manner

• Leadership and People Skills

• Communication Skills

• Analytical Skills

• Initiative and Creative Thinking

• Reporting

• Assertiveness and Goal Orientation


Opportunity to work in a young and dynamic environment;

Competitive salary and attractive benefits package

Lunch tickets

Health insurance

Opportunity to develop and learn constantly

Access to internal training (job related and soft skills training)

Mehr Jobs in Rumänien

Finde deine Wohnung in Rumänien

Was wir machen

Auf Workwide findest Du Deinen perfekten Job im Ausland. Es ist einfacher als Du denkst! Denn seit 2014 haben wir schon Tausenden von Deutschen dabei geholfen, diesen Schritt zu wagen. Workwide ist die größte Plattform mit deutschen Jobs im Ausland! Du kannst auch einfach ein Profil erstellen, um direkt mit unserem hilfsbereiten Recruiterteam zu sprechen. Wir können dir Jobs vorschlagen und dir alle Fragen rund ums Arbeiten im Ausland beantworten.


[email protected]

+49 361 55897933

Workwide Group

Arnstädter Straße 50

99096 Erfurt

Workwide Spain SL

Calle del Marqués de Guadiaro nr 5

29008 Malaga

Copyright © 2024 Workwide Group, All Rights Reserved

Cookies benutzt Cookies um die bestmögliche Funktionalität der Webseite bieten zu können. Durch die weitere Anwendung dieser Webseite stimmst du der Verwendung von Cookies zu.