GSC: HR Direct Representative (German)

Some careers shine brighter than others.

If you'e looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Your career opportunity

What you'll do

• Resolve HR problems for German internal customers
• Ensure optimal service levels by following operational procedures
• Collect and share best practices and feedback from employees for continuous process improvements
• Use a professional and employee-focused approach to handle inquiries; ensure a quality customer experience by using soft skills and empathy to diffuse difficult situations; ensure excellent verbal and written communication skills are exercised at all times
• Build an excellent relationship with stakeholders and ensure best quality account management while resolving customer inquiries
• Ensure company and employee privacy, where appropriate, including confidentiality and protection of sensitive employee information
• Contribute toward translating employee feedback into operational recommendations and outcomes.

What you need to have to succeed in this role:

• 1 + years Human Resources experience or equivalent is a plus
• Must be proficient in language(s) required by the process (German- C1 and English - B2)
• Must be customer focused and have the ability to thrive in a team environment seeking feedback and open to development
• Proficiency with personal computers and basic software packages and specialised applications
• Excellent verbal and written communication skills
• Enthusiastic team player, capable of demonstrating initiative, self-motivation and willingness to learn

What we offer

• Competitive salary
• Annual performance-based bonus
• Additional bonuses for recognition awards
• Multisport card
• Private medical care
• Life insurance
• One-time reimbursement of home office set-up (up to 800 PLN).
• Corporate parties & events
• CSR initiatives
• Financial support with trainings and education
• Social fund
• Flexible working hours
• Free parking

If your CV meets our criteria, you should expect the following steps in the recruitment process:

• Online behavioural test (for external candidates only)
• Telephone screen (for external candidates only)
• Job Interviews with the hiring manager

We are looking to hire as soon as possible so don't wait and apply now!

You'll achieve more when you join HSBC.

We thank all interested candidates for their applications. We reserve the right to contact only selected candidates.

In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: [email protected]