job
Polen, WarsawPolen, Warsaw

Stryker

Erstellungsdatum 14.03.2024

I2C Senior Analyst with German

Work Flexibility: Hybrid

Essential duties & responsibilities:

Collections & Dispute management:

  • Contact all assigned customers via phone and email to ensure that payment is received as per agreed terms
  • Complete daily worklist, follow all appropriate steps as per collection strategy set up in system
  • Liaise with internal stakeholders (Customer Service/Pricing/ Sales) to provide an update on assigned portfolio of customers
  • Reconcile customer accounts and work with Back Office on keeping customer's account clean and tidy
  • Obtain from customer payment information and share this information with Back Office to proceed with clearings in ERP
  • Negotiate and prepare payment agreements as an alternative payment option for customers
  • Escalate collection issues timely and properly
  • Resolve disputed invoices by regular interactions with commercial team


Credit:

  • Liaise with Credit team to ensure that credit limits are assigned correctly and there are no blocked orders


Bad debt:

  • Reduce provisioned amount by active collections
  • Prepare bad debt calculation file and perform individual assessment based on portfolio's knowledge


Continues Improvement:

  • Contribute to continuous improvement initiatives within the O2C function, ensuring that improvements are incorporated in the work routine
  • Keep maintaining internal process documentation and updating it once this is required


Others:

  • Comply with all internal control procedures to ensure accurate financial records
  • Provide internal/external auditors with selected samples and collaborating with them directly
  • Contribute to accurate customer master data elements
  • Prepare regular & ad hoc reports for various stakeholders
  • Perform all other related work as assigned by management and support other I2C functions (Back Office, Credit) if this is required


Education & special trainings:

  • BS/BA in Business Administration, Accounting, Finance or related field
  • Advanced MS Office skills
  • Fluent spoken and written German and English
  • Experience on collection-related systems (SAP, Oracle, AR Cloud solutions or others)


Qualifications & experience:

  • Between 2 and 4 years of I2C experience
  • Independently performing all I2C operations
  • Knowledge of entire I2C process for assigned cluster
  • Ability to manage well relationship with stakeholders including finance and commercial teams
  • Proposing process improvements and delivering it


Physical & mental requirements:

  • Ability to work well with cross-functional teams and multi-task
  • Good communication (verbal and written) and interpersonal skills, attention to detail and ability to communicate complicated issues effectively
  • Demonstrated ability to perform consistently under varying business pressure as well as ability to adapt to a quickly changing environment
  • Effective problem-solving skills


Travel Percentage: None

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