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Responsibilities:
- Provide first-level support for all users with hardware, software, and application issues
- Address customer-targeted open-ended questions to quickly understand the root of the problem
- Process and functionally escalate tickets based on their priority. Ensure that the IT Service Desk tickets always have accurate settings for urgency and impact.
- Ensure quality and best practices by applying organization IT standards
- Perform client hardware and software upgrades as required or requested
- Maintain inventory of all equipment, software, and software licenses in ServiceNow
- Assist with onboarding of new users
- Install, test, and configure new hardware as workstations, peripheral equipment, and software
- Document all implemented solutions
- Properly escalate unresolved issues to appropriate internal teams
- Offer remote support to allocated users
- Manage users and rights in the Active Directory
- Provide prompt and accurate feedback to customers
Requirements
- Bachelor in IT is preferred
- Minimal experience in a similar position
- Good understanding of computer systems and networking
- Very good and up-to-date knowledge in the area of Microsoft client architecture (hardware, software, operating system)
- Very good knowledge of Windows 7,8 or 10
- Basic knowledge of Remote Access
- Systems/VPN
- Fluent in German and English
- Excellent problem-solving and communication skills
- Highly self-motivated
Benefits
In addition to varied tasks, our partner offers an international working atmosphere in which you can contribute your knowledge and continuously develop your skills.
Wir bemühen uns, verlässliche Informationen über jedes Stellenangebot zu haben. Bitte lass uns wissen, wenn etwas nicht stimmt oder du technische Probleme gefunden hast.
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