Knowledge Manager with German (m/f/diverse)

Your tasks

• Defining the knowledge management strategy for our knowledge base and maintaining high quality, up-to-date, and searchable content for audiences of varying skill level;
• Working effectively across the cluster with stakeholders, teams, change/problem management, scrum masters and subject matter experts to develop and support new and existing products, features, and services;
• Establishing written guidelines based on knowledge base best practices and developing the team to ensure they are achieving or surpassing them;
• Training coordination on local and global level;
• Coordinating the deployment of new knowledge in ServiceNow;
• Revisioning and maintaining the knowledge base in ServiceNow;
• Providing knowledge reports to management;
• Reviewing whether knowledge management standards are met for all knowledge content submitted by the other teams;
• Keeping constant communication with all technical product managers and product owners for all knowledge issues;
• Taking full ownership and control of the knowledge management process;
• Effectively collaborating and working closesly with all other Service Deliver teammembers in the different areas, like Problem, Quaility, Incident and Critical Incident Management.

Your profile

• Excellent knowledge in ITIL/ ITSM standards. Agile thinking is a must;
• Good knowledge in ITSM ticketing systems;
• Experience in incident/ problem / request handling within the systems;
• Good command of the Knowledge Management Module in ServiceNow;
• Basic technical knowledge with Microsoft products, Network, Active Directory, Software deployments products, Print technologies, MS telephony;
• University degree in IT;
• Fluency in English and German.

In return, we offer:

• Good work-life balance, including 25 days annual paid leave (increasing with 1 day per year up to 31 in total), flexible working hours and work-from-home and work from abroad opportunities;
• Luxury package of additional health and dental insurance;
• Food vouchers in the amount of 128 BGN monthly;
• 6 additional annual days off for exceptional circumstances;
• Employee assistance program for psychological, financial, and legal consultations;
• Multisport card;
• Annual contribution of 300 BGN net per child for a summer camp/school/kindergarten for children up to age of 15;
• Possibilities for building career-advancing skills by covering training/certification courses and conferences based on individual learning and development needs, access to an online learning platform;
• Opportunities for long-term professional development in a stable, 150-year-old company while contributing to the vision of a new, just starting Digital Technology Center;
• Friendly and supportive multicultural environment, open to new opinions and ideas.

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The company

Commerzbank is a leading international commercial bank with branches and offices in almost 50 countries. The world is changing, becoming digital, and so are we. We are leaving the traditional bank behind us and we are choosing to move forward as a digital enterprise.

As part of this strategy, Commerzbank continues the expansion of its Digital Technology Center in Sofia, Bulgaria. We need motivated people who will join us on this journey and we are looking for Knowledge Manager at our Digital Workplace team.

This team provides a global end-to-end operation of workplace services (hardware and software at the workplace, CAPCOM VDI, Telephony solutions, collaboration tools, Productivity applications) and customer-oriented continuous innovation. This includes vendor/supplier/outsourcing management (e.g. Microsoft, HP) as well as strategic development of workplace services; product and hardware management up to various service offerings regarding end-user support or digitalization activities.

Contact

Apply now with your up-to-date CV in English!

Only shortlisted candidates will be invited to interview.