Open Order Management with German

The Opportunity:

The purpose of the Customer Service Representative role is helping the business achieve their targets and KPI through fast and diligent process support. He /She is the main point of Care and Supply Chain teams regarding orders in progress.
Business Role

Customer Service/ Open Order Management Responsible

Location

Bucharest, Romania

Functional Role

Sales Services associate

Reporting to

TL SPOC

Responsibilities

The purpose of the Customer Service Representative role is helping the business achieve their targets and KPI through fast and diligent process support. He /She is the main point of Care and Supply Chain teams regarding orders in progress.

Responsible for all customer orders being in a constant flow:

• Processes customer purchase orders, resolves issues, handles general inquiries, cross references with a max margin method;
• Provides consultancy and guidance to Core teams on the Open Order Management cycle and associated processes;
• Helps maximizing the revenue on the accounts throughout quarters by collaborating with all involved stakeholders;
• Backlog accountability;
• Manages the Open Order Report to ensure that appropriate actions are taken to deliver orders within agreed SLA and according to business need;
• Uses tools (i.e. SAP/S4, OSS/OSV, SFDC, etc) daily and acts accordingly;
• Provide backlog analysis and summary report to stakeholders recurrently;
• Handles customer inquiries via email and phone (e.g. delivery date, documents, certificates, price confirmation, ship to address etc);
• Liaises with local CS, SCSF, Procurement, Warehouse etc teams to offer customers swift solutions and replies;
• Checks reports (e.g. blocks, reservations etc);
• Maintains accurate data in SAP;
• Performs troubleshoot on all sales orders;
• Assists to identify and execute various enhancements to all management process;
• Ensures compliance to all company and business policies and administer all open sales order and ensure appropriate order flow;
• Follows up on deliveries with the warehouse, ensuring goods issue, delivery and invoicing on time.

Qualification criteria

Academic:

University Qualification (Economics, business sciences) and 3+ years in a fast paced, customer focused working environment

Master Degree is a plus

Biopharma/Lab environment knowledge (preferable)

Skills and competences

SAP knowledge in sales activities;

Strong analytical and problem solving skills;

Time management skills

Process improvement management

Prioritization skills.

Language skills (refer CEFR):

-for Germany: German C1-B2, English B2

-for France: French C1, English B2

-same for all respective countries

Soft skills:

• Highly customer centric as well as proactive and team focused;
• Outstanding interpersonal skills with the ability to comfortably interact with internal and external stakeholders and various client types (e.g. technical, end user, and economic buyers);
• High sense of responsibility and self-starter;
• Thinks outside the box to advance innovation;
• Process improvement management;
• Analytical skills to thinks through complex problems.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

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