Operations Management

At Chain IQ, your ideas move fast.

Chain IQ is a global AI-driven Procurement Service Partner, headquartered in Baar, Switzerland, with operations across main centers and 16 offices worldwide. We provide tailored, end-to-end procurement solutions that enable transformation, drive scalability, and deliver substantial reductions in our clients' indirect spend. Our culture is built on innovation, entrepreneurship, ownership, and impact. Here, your voice matters - bold thinking is encouraged, and action follows ambition.

About the role:

We are looking for an Engagement Operations professional to support the effective operational management of our EMEA client engagements. Dedicated to an assigned client and reporting to Engagement Management, the role acts as the operational lead, ensuring effective governance, stakeholder coordination, performance reporting, and issue resolution. You will work closely with client stakeholders, Engagement Management, and internal functional and operational teams to ensure consistent and high-quality delivery. The role requires strong ownership, analytical capabilities, and a proactive, hands-on approach to driving operational excellence.

Key Responsibilities:

• Act as the dedicated operational lead for the assigned client, implementing agreed Client Development Plan actions and driving operational priorities.
• Prepare and lead client operations meetings, ensuring structured follow-up and timely completion of actions.
• Manage relationships with the client's functional stakeholders, including Finance, IT, and other relevant functions, and maintain the stakeholder map.
• Monitor KPIs, SLAs, D&Os and service quality, proactively identifying performance gaps and coordinating corrective actions.
• Own and maintain the client dashboard, ensuring accurate, consistent, and insightful data and reporting.
• Identify, address and mitigate operational risks, issues and incidents, coordinating stakeholders through to resolution and escalating where required.
• Prepare and deliver client documentation and operational performance reports, providing clear insights and recommendations.
• Support new joiner onboarding and ensure effective operational alignment across the client, Engagement Management, and internal functional and delivery teams.

Requirements:

• University degree in Business, Finance, Management, Procurement or a related discipline, or equivalent professional experience.
• 3+ years of relevant experience in engagement operations, client delivery, project management, consulting or a comparable client-facing operational role.
• Experience working with multinational organizations and international client environments, ideally within B2B services.
• Strong stakeholder management and communication skills, with the ability to effectively manage relationships across client and internal functions.
• Strong project management and organizational skills, with the ability to independently manage multiple priorities, actions and deadlines.
• Strong analytical capabilities, with experience using KPIs, SLAs, dashboards and performance data to identify issues and drive improvements.
• Fluent in German and English, with strong written, presentation and client-facing communication skills.
• Proactive, hands-on and solution-oriented mindset, with strong ownership, attention to detail and the ability to operate effectively in a fast-paced environment.

Join a truly global team.

We offer a dynamic and international environment where high performance meets real purpose. We're proud to be Great Place to Work-certified and even prouder of the people who make that possible. Let's shape the future of procurement - together.

Chain IQ - Create. Lead. Make an impact.

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