Order Management Specialist Global Export (German Speaker)

About us:

Established in July 2015, the EMEA Business Service Center (BSC) is dedicated to empowering seamless operations. As Eaton's largest office location in EMEA and the region's only hub for business services support, the BSC provides essential services - from strengthening customer relationships, to enabling our electrical, industrial and corporate teams to deliver outstanding results.

The BSC helps Eaton businesses create exciting new power management technologies that keep our world moving every day.

What you'll do:

As our Order Management Specialist colleague you will provide commercial support such as order management, order entry, price checking, order clearing, compliance, complaint handling, coordination of delivery and billing. You will be interfacing with customers, logistics, manufacturing and/or sales or service representative to handle a variety of pre-sales or post-sales service functions. Provide assistance to sales functions across EMEA and external customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements. Resolves problems by applying established policies, procedures and tactics.
• Manage and support the export business processes from the order entry until the shipment is delivered and invoiced
• Keeps close connection to Production Network and DC team to ensure high on-time delivery performance and whilst customer stock level in plant/DC is minimized
• Point of reference for customers for all types of commercial requests: solve complex, high impact problems.
• Participates regular operational calls with key customers to sustain and ensure close cooperation and improve Order Management process
• Drive customer loyalty through increased productivity, improved value and through a high performance culture.

Qualifications:
• Bachelor's degree (BS/BA) from an accredited institution or equivalent professional degree

Skills:

• Fluent English language knowledge
• German language knowledge required, at least intermediate level
• Professional experience in supply chain, order and export management or similar field"
• Good to have: In depth knowledge of computerized order management processes, SAP or similar experiences"
• Proficient in creative problem solving, conflict resolution, and managing priorities.
• Strong analytical skills required to enter, document and manage orders and customer issues.
• Strong Customer Service Skills.
• Demonstrated ability to take ownership of an assignment and customer satisfaction.
• Adapting and driving change and process improvements.
• Microsoft Office (Word, Excel, Outlook, PowerPoint)

What we offer:

• Benefits packages
• Challenging projects in dynamic collaborative team
• Flexible working solutions (home office twice per week)
• We make your aspirations matter - Eaton encourages internal promotion, whenever possible and we make your growth matter - We invest in our employees for the long term - not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University
• We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people's lives and the environment through power management technologies.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.