Premium Client Manager (German)

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.

This role is offered on a one-year fixed-term contract and is based in our Limassol office.

Responsibilities:

• Develop and maintain long-term relationships with prospective and existing clients across the German market.
• Plan and conduct a structured cadence of client meetings to understand individual objectives, deliver platform and market updates, and address client concerns.
• Ensure client satisfaction and retention by maintaining professional and supportive relationships.
• Act in the best interest of clients at all times, responding promptly to enquiries and delivering a service standard aligned with Capital.com's commitment to client outcomes.
• Foster positive client experiences that translate into constructive feedback and public reviews.
• Maintain a thorough understanding of Capital.com's product suite, platform developments, and marketing initiatives, communicating these clearly and accurately to clients.
• Reactivate and re-engage inactive clients through targeted outreach.
• Collaborate cross-functionally with Compliance, Customer Support, Trading and Marketing to ensure operational efficiency and a consistent client experience.
• Operate at all times within Capital.com's regulatory obligations and internal compliance framework.

Requirements:

• Native or near-native proficiency in German, with strong written and spoken English.
• Demonstrable experience managing clients within the financial services industry, ideally in CFDs, FX, brokerage, or wealth management.
• Strong problem-solving and conflict resolution capability.
• Proven ability to manage a portfolio with discipline, prioritising effectively across competing demands.
• A genuine client-centred mindset and commitment to service excellence.
• High standards of reliability, integrity, and professional conduct.
• Excellent interpersonal and communication skills.
• A proactive, commercially aware, and goal-oriented approach.
• CySEC Basic certification is considered an advantage; candidates without certification will be supported in obtaining it.

What you will get in return:

• Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.

• Work-Life Harmony: Join a company that genuinely cares about you - because your life outside of work matters just as much as your time on the clock. #LI-Hybrid

• Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry.

• Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team.

• Comprehensive Health & Pension Benefits: From medical insurance to pension plans, we've got your back. Plus, location-specific benefits and perks!

• Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!

• Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.

Be a key player at the forefront of the digital assets movement, propelling your career to new heights! Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity. Work alongside one of the most brilliant teams in the industry.