PS Delivery Team Leader with German

CBRE Business Services Organisation (CBRE BSO) is a part of CBRE Group, Inc. (NYSE: CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm and a premier provider of critical infrastructure services. The company has more than 155,000 employees serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage servicing, valuations); Building Operations & Experience (facilities management, property management, flex space & experience, critical infrastructure); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at www.cbre.com.

PS Delivery Team Leader with German

As a CBRE BSO PS Delivery Team Leader you will be responsible for the Account Team's deliverables within rent management and client accounting area. You will manage and motivate the Account Team of between 6 and 10 rent management and client accounting professionals, participate in employees' development by training, coaching, delegating and constructive feedback as well as identifying areas for employees' development.

This job is part of the Portfolio Services which is responsible for database and financial management of properties on behalf of our clients.

What You'll Do

• Be responsible for performance of operational work within rent management and client accounting reporting, accounts payable and accounts receivable processes
• Support in building strong professional relationships with the Client, attending Client and internal meetings
• Act as back-up to Account Supervisor in case of absence
• Ensure policies and procedures are valid and updated regularly where needed
• Support in managing escalations across the global account team, monitoring escalated issues and ensuring timely resolution
• Contribute to continuous improvement initiatives within the account
• Support in monitoring the performance and quality of activities performed based on agreed upon Key Performance Indicators (KPIs) and Service Level agreements (SLAs)
• Identify and reporting risks, cooperation with the audit team
• Apply CBRE Transition methodology, Data Standards and Best Practices

What You'll Need

• Fluent German and English are a must
• Another foreign language will be an advantage
• Minimum 3 years of experience in Client Accounting, Accounts Payable, Accounts Receivable within real estate
• Minimum 1 year of experience in team management
• Education within Real Estate / Finance and Banking / Economics nice to have
• Decision-making and problem-solving skills
• Strong analytical skills
• Strong communication and interpersonal skills
• Strong customer and service orientation
• Excellent knowledge of MS Office (Excel, Power Point, Word, Visio)
• Proactive approach with Client and strong improvement focus
• Strong commitment to quality, orientation to details
• Proactive approach with Client and improvement focus
• Ability to work under pressure and in a highly changeable working environment
• Team player and fast learner

Company benefits and perks:

• Stable employment conditions

Work based on employment contract in the international company with stable position on the labour market

• Career advancement program

A chance to learn from the best by attending internal courses and taking part in international programs to experience how we work in different places in the world. Additionally, we offer a career coach advisory.

• Workplace Culture

Support from our side in terms of working from home as well as comfortable office with chillout room, entertainment room, creative labs and beautiful terrace are making our office a place you want to be. We are well located nearby Wilanowska metro station.

• Wellbeing actions

Environment where we care about your wellbeing by health and leisure initiatives (sport interest groups)

• Making a Change in the Word surrounding you

Occasion to make an impact by taking part in our initiatives (CSR, ECO friendly approach)

• Attractive package of benefits

Private medical healthcare, life insurance, multisport card and MORE

• International Environment

Experience growing in multilingual community where diversity is cherished

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Please include the following statement in your application: " I agree to the processing of personal data provided in this document for realizing the recruitment process pursuant to the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)"

As part of our commitment to compliance and ethical business practices, our company has implemented internal reporting procedures in accordance with the Whistleblowers Protection Act of June 14, 2024. Detailed information regarding our internal reporting procedures can be found on our company website https://www.cbre.pl/o-nas/spoleczna-odpowiedzialnosc-biznesu/procedury

DISCLAIMER

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job