Rumänien, BucharestWipro
Erstellungsdatum 15.04.2024
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Quality Assurance Analyst with German
We are excited to offer you this new opportunity within Wipro Technologies, one of the biggest brands in the industry at this moment with a well-established history in various domains.
If you are proactive with a mindset for professional growth, excited to face and overcome new challenges, willing to adapt and improve your current skills and learn new ones, we would be happy to take your application and contact you as soon as possible to have a more detailed conversation.
Responsibilities:
General:
Requirements:
Nice to have:
Perks of working with us:
About us:
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.
HRO
If you are proactive with a mindset for professional growth, excited to face and overcome new challenges, willing to adapt and improve your current skills and learn new ones, we would be happy to take your application and contact you as soon as possible to have a more detailed conversation.
Responsibilities:
- Performs comprehensive audits of HR processes to assess accuracy, completeness, and compliance with established policies and regulations.
- Prepares detailed audit reports, highlighting findings, discrepancies, and recommended corrective actions.
- Proactively communicates audit results to managers, highlighting areas of concern and proposing solutions.
- Interacts with the operational team to understand the needs, address inquiries, and ensure an effective collaboration.
- Coaches the operational team to implement corrective actions based on audit findings and client feedback.
- Assists in the design and delivery of training programs for HR staff to enhance process understanding and compliance.
- Participates in continuous process improvement initiatives to optimize
- HR processes and enhance overall quality.
- Calibrates quality audits with Client to ensure the same understanding of service level.
- Performs random peer check for specific cases, processes, or team members upon the need.
- Implements and tracks actions identified to improve the quality of the service.
- Executes monthly review of the cases to determine the level of quality per agent and per team.
- Delivers training sessions focused on HR processes, policies, and systems to new hires and existing employees.
- Provides hands-on training to employees on using HR systems, such as HRIS, employee self-service portals, and performance management tools
General:
- Demonstrate strong teamwork, communication, problem solving, organization, documentation, and process management skills.
- Ability to track work under specific framework and standards.
Requirements:
- In depth knowledge of HR processes and best practices.
- Language skills: German (proficient level), English (proficient level)
- Comprehensive understanding of HR policies & regulations.
- Excellent communication and presentation skills, both written and verbal.
- Excellent attention to detail and ability to identify process discrepancies and anomalies.
- Effective feedback skills to provide coaching sessions and service improvement suggestions to operational teams.
- Microsoft Suite (Word, Excel, PowerPoint, Teams, Outlook).
Nice to have:
- Analytical and problem-solving skills to interpret audit data and recommend improvements, conduct Root Cause Analysis, and implement preventive and corrective actions.
- Strong organizational skills to manage audit schedules, documentation, and corrective actions.
- Expertise background: HR Admin processes, German labor law and eco-system.
Perks of working with us:
- Fantastic opportunity to work for one of the biggest brands in the world in a unique work environment.
- Great career opportunity with a leading international outsourcing company
- Opportunity of personal development in a multinational working environment
- Competitive salary with attractive set of social benefits
- Relocation package: in case that you are not living in Bucharest, the company will offer you support In
- order to relocate to our office location.
- Access to a variety of benefits available through a flexible package that can be customized depending.
- on each employees' needs
- Personal and professional development through a variety of training programs (hard/soft skills).
About us:
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.
HRO
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