Senior Business Analyst with German

At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.

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Overview:

The Logistic Support Team is performing information, issue resolution and administrative tasks for the Global Supply Chain at Mitel. Its purpose is to receive, analyze, answer and resolve customer and Mitel internal requests and issues related to orders and deliveries at the 1st support level.

After analysis, the team also forwards specific cases that need further investigation or require specific knowledge to 2nd and 3rd level support teams with which the LS Team has a seamless collaborative interaction.

The team covers requests from End-Customers, Partners and Distributors for hardware as well as for software and license orders and deliveries.

Responsibilities:

• Performing day-to-day Logistic Support activities for the Global Supply Chain at Mitel. You will receive orders and delivery related requests from customers, partners, service providers and internal stakeholders. You will be responsible for the correct and timely analysis, processing, resolution and routing of the tickets and cases resulting from the incoming requests, while adhering to existing guidelines and policies as well as by working together with internal peers and external stakeholders at Customers and Suppliers.

More specific that may include:

• Receiving customer and Mitel internal requests and issues related to orders and deliveries at the 1st support level.
• Reading and/or listening to problem descriptions, information needs, order change request, document and evidence requirements, while showing customer understanding and empathy as well as safeguarding the Mitel's business interests and limiting its liabilities and risks.
• Collect all necessary information in the appropriate Supply Chain tools (e.g. SAP, order tracking tools, Logistic Service Provider portals) and/or with the appropriate stakeholders, according to guidelines and procedures.
• Interpreting and analyzing the available information and bringing that into the related ticket documentation
• Creating, following-up and updating tickets in the ticket handling and workflow tool and assigning the correct priorities and categories
• Guiding the requestors to the appropriate online self-help instruments where-ever relevant.
• Solving the Level 1 category tickets within the agreed upon timelines and routing the Level 2 and Level 3 tickets sufficiently documented to the appropriate teams
• Providing feedback, status and resolution information to the requestor and to the relevant stakeholders using the appropriate tools (such as workflow and ticket documentation and MS office tools)
• Processing transactions (1) in SAP and performing administrative tasks (2) Performing month end, quarter end and annual closing activities in your area of responsibility (with the finance and accounting unit);
• Identifying and resolving readily identifiable, clearly-defined problems
• Ensuring compliance with company policies and accounting standards as required;
• Communication with respective people / departments for clarification of the requests when/if required
• Any additional or ad-hock tasks as requested by direct superior
• Assist more junior team members in the execution of their tasks and support in solving daily operational issues
• Make improvement recommendations based on advanced root cause analysis and liaising with peers from interfacing processes (e.g. Accounting, Controlling, Sales)
• Providing support / back up to his/her direct superior when required

Requirements:

• BS/BA or advanced (University) degree in Business Administration / Finance / Supply Chain or Language (English/German); may be substituted for working experience in the function (i.e. Internship) where applicable
• 2-4 years experience in relevant field required, successful working experience in terms of Internship is a plus
• SAP (or similar ERP system), MS Office, understanding of Workflow and related systems and tools
• Networking and Communication Skills with peers and Management
• Customer Orientation (internal / external)
• Analytical Skills and demonstrates and applies comprehensive knowledge of field of specialization to the successful completion (or problem solving) of assignments
• Quality oriented and well organized, team player, proactive and anticipative
• High English and German Language Skills

What we offer?

• Professional Growth in a Global Company
• Individual Career Path
• Knowledge Sharing Programs and Trainings
• Mentor Support
• Flexible Working Hours
• Home Office
• 26 Paid Vacation Days
• 5 Wellness Fridays Vacation
• Medical Care including Dental Care, Glasses, etc.
• Referral Bonus
• Food Vouchers
• Multisport Card
• Store Discounts
• Team Buildings and Company Events
• Lounge and Game Areas
• Metro Station next to the Office

For more information, visit Why Mitel or follow us on LinkedIn here.

Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.