Senior Ecommerce Executive - German Speaking | LOOKFANTASTIC

About THG

We're a fast-moving, global technology group that specialises in taking brands direct to consumers. We're home to a portfolio of leading brands and sites including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all of which are powered by our fully integrated digital commerce ecosystem, THG Ingenuity.

We handle everything in-house, including technology, content creation, e-commerce, marketing, manufacturing, new product development, and logistics. This comprehensive approach ensures we can fully realise our vision and maintain our leadership in a rapidly evolving global industry.

Life at THG Beauty

We're home to market-leading websites like Lookfantastic, Skinstore, Dermstore, Cult Beauty and the beauty subscription box brand Glossybox. And our portfolio of premium brands includes the likes of ESPA, Ameliorate and Grow Gorgeous - all of which are loved and trusted by millions of fans worldwide. We also partner with a network of more than 19,000 influencers to ensure brands can reach their audience anywhere in the world. It's an incredibly exciting time to be joining the team.

Click here to learn more about life at THG.

Why be a Senior Ecommerce Executive at THG?

The Senior Ecommerce Executive - DACH will report into the Senior eCommerce Manager DACH and will be responsible for executing the country trading plans, overseeing the day-to-day operation and optimisation of the sites to ensure a seamless customer journey. Working with industry experts, you'll be part of a dynamic and fast-paced team striving for ambitious growth across our EU territories.

As a Senior Ecommerce Executive, you'll:

• Support the Senior Ecommerce Manager in planning, executing and optimising the regional ecommerce strategy.
• Works closely with the CRM team to plan, translate and execute CRM campaigns and daily activations.
• Collaborates with buying, merchandising, and marketing to ensure optimum execution of the trading calendar for the German sites.
• Is responsible for the management and optimisation of key site KPIs, for example but not limited to Revenue, Profit, Traffic, Conversion, Average Order Value & bounce rate, driving continuous site improvements to reduce barriers to purchase.
• Uses analytics and our in-house reporting platform to gain a strong understanding of the customer journey to optimise sales, measure performance & define strategy.
• Provides regular reporting of performance metrics to inform suggested actions to improve performance.
• Tracks relevant competitor activity to provide constant context on market positioning, informing the trading calendar and strategy.
• Works collaboratively with peers, leveraging their previous experience by acting as a role model and mentor for more junior executives.

What Skills and Experience Do I Need?

• Language skills; native German and fluency in English
• Strong understanding of the German Beauty market
• 1+ year of eCommerce trading experience either through work experience, placement or internship
• Strong command of relevant tools and software e.g. Microsoft office suite (with minimum intermediate Excel skills) and Google Analytics
• SQL advantageous

What's in it for me?

Career Development

• Access bespoke development programmes that have been designed and developed by our in-house L&D team.
• Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider.

Enhanced Leave

• 25 days annual leave plus bank holidays.
• Don't want to work on your birthday? We don't either! Enjoy your day off on us!
• Enhanced maternity and paternity pay, depending on length of service.
• Up to 10 days compassionate leave.
• Buy back up to 3 days each year.
• Unlock 2 days volunteer leave after 12-months.

Wellbeing Support

• Access face-to-face and virtual appointments with our in-house GP.
• Access our in-house CBT therapist.
• Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.

Other Perks

• Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
• Up to 50% staff discount on THG brands.
• Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.
• Anniversary gifts when you hit 5 and 10 years of service.

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.