job
Litauen, VilniusLitauen, Vilnius

Dexcom

Erstellungsdatum 08.01.2024

Senior Service Desk Analyst (German Speaker)

About Dexcom

Founded in 1999, Dexcom, Inc. (NASDAQ: DXCM), develops and markets Continuous Glucose Monitoring (CGM) systems for ambulatory use by people with diabetes and by healthcare providers for the treatment of people with diabetes. The company is the leader in transforming diabetes care and management by providing CGM technology to help patients and healthcare professionals better manage diabetes. Since the company's inception, Dexcom has focused on better outcomes for patients, caregivers, and clinicians by delivering solutions that are best in class - while empowering the community to take control of diabetes. Dexcom reported full-year 2022 revenues of $2.9B, a growth of 18% over 2021. Headquartered in San Diego, California, with additional offices in the Americas, Europe, and Asia Pacific, the company employs over 8,000 people worldwide.

About The Role
  • Responsible for troubleshooting and resolving technical support incidents and requests.
  • Responsible for following correct governance and procedures for the transition of activities to the Service Desk.
  • Ensure that all incidents and requests are responded to within appropriate SLAs and KPIs.
  • Working with service desk tools and technologies, such as ITSM tools (ServiceNow), remote access, and knowledge resources.
  • Identify potential process improvement initiatives and enhance and develop the process.
  • Writing procedural and/or support documentation, ensuring this is updated in knowledge and communicating to the team.
  • Ensure full adherence to escalation procedures in Incident, Problem and change Management.
  • Undertake additional tasks when required e.g., training, monitoring.
  • Support and administration of the following:
  • Account Administration - AD, Access & Security.
  • Remote desktop support - Primarily Windows 10.
  • Apple IOS Management - Mobile Device Management.
  • Antivirus & Encryption Solutions - Sophos, BitLocker. Maintain a collaborative and productive working relationship with their peers.
  • Assumes and performs other duties as assigned.


About You:
  • Relevant work experience including but not limited to software and computer troubleshooting experience; applications support, ability to read and understand technical manuals, documentation, and guides; excellent technical knowledge of computer hardware and software, including all current versions of Windows, and Microsoft Office applications.
  • Candidates must possess good problem-solving, analytical, and communication skills.
  • Sound knowledge and experience in supporting a range of IT applications, platforms, and technologies.
  • A good understanding of an ITIL-compliant environment and experience of ServiceNow for all aspects of this would be advantageous.
  • Fluency in German and English, both written and oral communication.
  • Proven capability to handle challenging situations, a positive attitude with passion and drive.
  • Shows aptitude, initiative, and follow through, and has excellent customer service skills.

We Offer:
  • Opportunity to work in a global, innovative, fast-growing company with 9,000+ awesome colleagues.
  • Flexible work.
  • 5 additional vacation days.
  • Health, Life, and Accident insurance.
  • Health and Wellness programs.
  • Private Pension plan.
  • Access to the best-in-class training and development programs.
  • Team buildings and events.
  • Competitive salary and additional bonuses.


To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.

Monthly base salary for this position is from €2,096.67 to €2,466.67 gross. Final offer will depend on your qualifications, competencies, and professional experience.

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