Senior Training Administrator - German speaking

GP Strategies Corporation is one of the world's leading talent transformation providers. By delivering award-winning learning and development solutions, we help organizations transform through their people and achieve meaningful change. GP Strategies has delivered our innovative consulting, learning services, and talent technology solutions to over 6,000 organizations globally.

From our global experience working across thousands of projects and initiatives over the past 55 years, we've learned that relationships, business, work, innovation, strategy, and transformation are all about people. And, to put it simply, GP Strategies is about our people - an extensive global network of learning experts. Additional information can be found at www.gpstrategies.com .

We're now looking for a Senior Learning Administrator to join our team in Poland; you'll be responsible for the day-to day administration and co-ordination of scheduled Learning events. You'll support our client and establish and maintain excellent customer and staff relationships to ensure total customer satisfaction.

This is a busy role so requires someone who is highly organised, has exceptional communication skills and a genuine interest and passion in training; fluency in German and English is essential.

The role will operate on a hybrid basis with time split between our office In Krakow and remote working.

Job Summary

You'll be responsible for all aspects of training co-ordination and administration duties for the client:

• Lead, consult and deliver the scheduled processes on contracts, where required.
• Schedule and administer enrolments including, monitoring participation numbers to ensure minimum delegate numbers are achieved, and highlighting low enrolments to appropriate point of contact.
• Set up courses using appropriate internal LRM / Learning Management System and database, in line with standard operating procedures.
• Support in producing essential reports on agreed dates, outlining the essential data needed as requested by the client.
• Work towards deadlines stipulated by the client in order to deliver the program objectives.
• Confirm registrations and monitor cancellations with venues and trainers and ensure that the Learning Management System training records accurately reflect course attendance.
• Work with the customer to obtain commitment of internal trainers and any additional resources that may be supporting the course delivery e.g. IT/Technical set ups.
• Manage learner queries, coordinate escalations in accordance with Service Level Agreements and to make suggestions of improvements, where necessary.
• Support the distribution, collection and reporting of Evaluation data.
• Where possible provide value added services as appropriate for continuous improvement.
• To communicate with internal and external agencies, staff, customers, management and peers in a manner appropriate to your position at all times.
• Raise any potential challenges or risks to the appropriate contact.

Qualifications

A confident and strong communicator with previous experience of working in a professional learning environment. Additionally, we'll require:

• Experience of training administration and/or co-ordination.
• Experience of using Learning Management Systems from an administrative perspective.
• Excellent organizational, planning and controlling skills.
• Fluency in German and English (both written and verbal) with the ability to communicate confidently at all levels.
• Proven ability to work well under pressure and within demanding timescales.
• Experience of working as part of a team with a strong customer focus.
• Advanced general administration and IT skills.

Ideally you'll also have:

• Advanced software skills including experience of tools such as 'Peergrade' or 'Intrepid'.
• Experience of working within a remote team environment
• A related professional qualification or degree.

With more than 4000 employees in over 30 countries, diversity at GP Strategies is second nature! Beyond our locations, our culture focuses on performance and revolves around respect, fairness, and working collaboratively to achieve our goals. We support our People, no matter who they are or where they are from, because we all have valuable and unique perspectives and approaches. That's how great ideas are born, which enable us to work smarter.

GP Strategies is committed and proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions, sexual orientation, and gender identity), national origin, age, veteran status, disability, or any other federally protected class.

#LI-LC1

#EMEA