Senior Voice Engineer with German

Description

Position at Ness Romania SRL

Why Ness

We know that people are our greatest asset. Our staff's professionalism, innovation, teamwork, and dedication to excellence have helped us become one of the world's leading technology companies. It is these qualities that are vital to our continued success. As a Ness employee, you will be working on products and platforms for some of the most innovative software companies in the world.

You'll gain knowledge working alongside other highly skilled professionals that will help accelerate your career progression.

You'll also benefit from an array of advantages like access to trainings and certifications, bonuses, and aids, socializing activities, and attractive compensation.

Requirements and responsibilities

The Senior Voice Engineer ensures the overall operability of the client's voice network. This position is responsible for ensuring that the voice & VoIP infrastructure is functioning properly, reliably, and efficiently and ensuring customer traffic/services are provisioned and maintained effectively. Because this is both a traditional voice and VoIP position, we are looking for skills that also include basic data networking. The main duties for this position are Troubleshooting, Maintenance, Growth of the voice network, Building / Installing new customers, Performing/Receiving escalations from other teams, and streamlining the current processes so that we can continue to scale. This person must have impeccable customer skills and must demonstrate the ability to work independently and deliver quality results in a highly dynamic environment, both individually and as part of a global team.

What you'll do

• Provisions and maintains advanced Dedicated Customer and Carrier connections.
• Performs routine maintenance and grooming of voice network infrastructure
• Collaborate with all aspects of the IT organization including; Systems Engineers, Tier 1-2 support staff to resolve trouble tickets and mitigate end-user issues with VoIP hardware and/or applications.
• Escalated support structure for related corporate departments
• Configure and optimize secure telephone systems, including multi-vendor telecommunications and networking products to include all voice switches and data network hardware at the intermediate and/or expert level.
• Designs, reviews, analyzes, evaluates, and maintains inContact's voice network.
• Perform both oral and written knowledge transfer and training to technical team members and other stakeholders.
• Monitors and responds to network troubles, outages, and events.
• Must be able to support a flexible schedule and on-call services
• May be required to work nights, evenings, and weekends
• Must be able to function in a high-stress environment
• Willing to travel
• Communicate in an effective and professional way with customers in and outside of inContact
• Follow the company Code of Ethics and inContact policies and procedures at all times.
• This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.
• This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.

What you'll bring

• Bachelor's degree in Telecommunications or related field or equivalent work experience required
• 6+ years experience in telecommunications
• Experience with T1, DS3, OC3, OC12 install and test
• Experience with Telecommunications wiring and Telecommunication switch/PBX programming
• Advanced knowledge of VOIP/SIP
• Knowledge of Windows OS and computer architecture
• Command-level knowledge of UNIX & Linux OS and architecture
• Working knowledge of TCP/IP, Routers, Switches, Hubs, Firewalls, Domains, DNS, DHCP, and Subnetting
• Experience with a structured Trouble Ticket system such as Remedy or RNT
• Least cost routing network architecture
• Expert knowledge of MS Excel
• Previous experience with configuring SBCs
• Knowledge of SBCs and their role in architecture
• Proven track record of excellent communications

Additional skills:

• UNIX & Linux administration
• Advanced knowledge of MS Office
• Sonus accreditation
• CCNA - Routing & Switching
• CCNA - Voice
• Knowledge of Polycom systems
• Ability to script or automate repetitive processes
• Help Desk or Technical Customer support experience preferred

Not checking every single requirement?

If this role sounds good to you, even if you don't meet every single bullet point in the job description, we encourage you to apply anyway. For most of the candidates that applied, we found a role that was a very good fit with their skills.

Let's meet and you may just be the right candidate for one of our roles.

At Ness Digital Engineering we are willing to build a work culture that is based on diversification, inclusion, and authenticity.