Service Desk Associate - German Speaker - SRB - SRB

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Position Summary:

• To coordinate and drive Incidents in order to restore normal service operation as

quickly as possible minimizing the disruption to businesses.

• To prepare an Incident report and drive improvement actions across the business in order to

achieve the best possible levels of service quality and availability whilst developing best

practice.

Duties and Responsibilities:

• Comprehensive database ATM management and software support for banks. Financial customers with Incident Management Services.
• Incident identification, logging, categorization, prioritization, Initial diagnosis, Escalation, as necessary, Incident resolution and Incident closure.
• Communication with the user community throughout the life of the incident
• Communication with other service management processes:

• Change management,
• Problem management,
• Service asset and configuration management,
• Service level management and communication with IT service.

• creating different types of Reports on clients or supervisor's request

• Other corresponding duties maybe assigned

Education and/or Experience Required:

• Degree from a 4-year college or university.
• Proficient with MS Office Suite

Skill Requirements:

• Customer service experience
• Experience in ATM operations, bank operations, retail banking or other banking capacity is preferred.
• Must have strong oral and written communication skills.
• Keen listening and high grasping skills
• Good understanding of telecommunications / network / information technology solutions & products
• Good coordination skills
• German and English language skills required

Special Requirements:

Languages:

Minimum B2 English language skills

German

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.