job
Ungarn, BudapestUngarn, Budapest

F. Hoffmann-La Roche Ltd

Erstellungsdatum 10.03.2024

Service Desk Specialist - German speaking

The Position

We are looking for you to join Roche and our Roche Services & Solutions Center in Budapest. Roche is a global healthcare company offering exceptional career paths and great benefits for fresh graduates and outstanding professionals. We are continuously expanding, looking for new talents to join our transforming Services & Solutions Center. We offer a flexible working framework (1 office day/week on average) and provide fully remote working conditions within Hungary.

What we do:

The Service Desk Operations is focused on delivering professional IT support for our Roche affiliates in the EMEA region and globally as well in cooperation with our service centers in Costa Rica and Malaysia. Our teams consist of English, German, Spanish, Italian, Polish, Russian and French speaking Service Desk Specialists from beginners to highly skilled professionals.

Your day to day responsibilities are:

As a German speaking Service Desk Specialist you are responsible for providing first level support for incidents and requests for End Users on MAC, Windows or Google environments using a variety of Software and Standard Applications. The range of support includes issues and assistance in Software package installation and configuration on a variety of type of Hardware (e.g. laptops, desktops, tablets, smart devices, printers, network infrastructure, etc.) up to Standard applications such Touchpoint, Webex, Google platform and so on.

As a qualified expert, you:
  • Provide first level support for software and hardware incidents and service requests for MAC, Windows and Google environments via multiple channels (e.g. by telephone, email, chat, self service portal, ticketing application).
  • Give your best to represent the End Users' needs and issues, escalate situations as required.
  • Keep users informed on the status of their request and guide for their best satisfaction and productivity.


What can you bring to our team:

We are looking for someone who is self motivated, really passionate about his or her job and understands that providing a high-quality service is crucial for the organization. As an ideal team member you are open-minded, dedicated to make a difference and open to constant development. Furthermore, you have:
  • Excellent troubleshooting, task prioritizing and problem solving skills.
  • Outstanding customer service, communication and interpersonal skills.
  • Accountable, agile and results oriented mindset.
  • Experience with Apple and Microsoft operating systems and devices, Google suite, Microsoft Office products, SAP, Sharepoint, corporate wired/wireless networks and video conferencing systems and at least one ticket tool (e.g HP Service Manager, ServiceNow) (advantage)


In exchange we provide you with:

  • Development opportunities: Roche is rich in learning resources. We provide constant development opportunities, free language courses & trainings, the possibility of international assignments, internal position changes and the chance to shape your own career.
  • Excellent benefits & flexibility: competitive salary and cafeteria package, annual bonus, language allowance, Private Medical Services, Employee Assistance Program, All You Can Move Sportpass, coaching / mentoring opportunity, buddy program, team buildings, holiday party. We also ensure flexibility, to help you find your balance: home office is a common practice, and its conditions can be tailored for employees according to needs. We create the opportunity for freedom in working, where your corporate and private life coexist in harmony.
  • A global diverse community, where we learn from each other. At Roche, we cooperate, debate, make decisions, celebrate successes and have fun as a team. Our leadership is very focused on people, creating a strong, inclusive culture, so you always have the chance to share your opinion.


Please read the Data Privacy Notice for further information about how we handle your personal data related to the recruitment process: https://go.roche.com/budapest-data-privacy-notice-candidate

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

The Roche Services & Solutions as well as People Support Solutions organisations located in Budapest provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the EMEA region. Today Roche employs altogether around 2000 employees in Hungary.

Roche is an Equal Opportunity Employer.

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