Services & Solutions Delivery Specialist with German

Job Title
Services & Solutions Delivery Specialist with German

Job Description

As a Services & Solutions Delivery Specialist within Contracts process, you are responsible for taking care about service contracts, and warranties within DACH market. As a Services Specialist you will ensure quality and functionality of Philips equipment to care of our customer's needs. Manage service requests and ensure a high level of customer satisfaction on a daily basis.

Your role:

• Creating, renewing & terminating service contracts and extended warranties
• Modifying existing contracts and extended warranties for appropriate services execution of pricing and billing information
• Verifying customers' entitlements on ad-hoc requests & issuing invoices and credit/debit notes
• Connecting the correct installed products
• Receiving, monitoring, and ensuring closure on time of all kinds of Service requests
• Developing and maintaining high standards of telephone conversations and written communications with Customers and Service Providers

Our benefits:

• Annual bonus based on performance achieved
• Private medical care with the option to extend it to family members
• Benefit System cards
• Discount for Philips' products
• Wide variety of trainings & learning opportunities
• Promotion of a healthy lifestyle in the office
• Employee Assistance Program

You're the right fit if you have:

• Approx. 1 year years of experience within Customer Service or similar area
• Fluent German is a must
• English on min B2 level
• Professional experience in fields related to in customer service, supply chain or accounting operations would be an asset
• You enjoy having direct contact with customers (B2B) and keep a high standard of communication
• You bring a positive "can-do" attitude and are always ready to lend a hand to others.
• Comprehensive PC skills, knowledge of Excel, SAP, Salesforce would be an advantage
• The problem-solving mindset with the ability to identify improvement opportunities
• Ability to multi-task and work in a fast-paced environmen

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.

If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.