SOS Support Engineer DE/EN

Job Description

We are thrilled to announce an exciting opportunity for a Support Engineer with German position for Jungheinrich project within Stefanini. This remote role is available in Romania, with undetermined period contract.
Key Responsibilities:

• Provide technical assistance and support in German language, to clients via email and phone, addressing IT-related issues such as account password resets, internet connectivity problems, and email configurations.
• Perform remote troubleshooting by accessing clients' computers to efficiently resolve software-related issues.
• Document daily activities and issues in the ticketing system to maintain clear records and facilitate knowledge sharing.
• Diagnose and troubleshoot hardware, software, and network issues, ensuring timely resolution to minimize downtime.
• Collaborate with team members and escalate complex issues to higher levels of support as necessary.
• Adapt communication styles to meet the diverse needs of clients, delivering exceptional customer service.
• Participate in training and development programs to enhance technical skills and knowledge of IT systems.
• Create and update support documentation, including FAQs and troubleshooting guides.

Imagine a day at Stefanini - Take a look!

* You will talk with the clients (via email and phone) in order to help them solve their IT issues: account password reset, Internet connectivity issues, emailing options etc.;
* You will log in remotely to clients' computer in order to solve the software issues easily;
* You will document the issues that you deal with on a daily basis into the ticketing system;
* Troubleshooting hardware, software and network related issues;
* Escalating problems to the next level of support when necessary;

What do we offer?

You will find here not only a challenging and interesting workplace, but also a rewarding work experience, with competitive compensation and benefit packages:

* Long term collaboration: Contract for unlimited period of time;
* Longer vacations: Up to 27 days Annual Vacation;
* Learning opportunities: IT and Soft skills training provided by our specialists;
* Bonus for referring new colleagues;
* Health benefits: Private Medical subscription; Massage rooms in our office;
* Flexible benefits: Public transportation reimbursement, Meal tickets, Private pension, Certified courses, Gift vouchers;
* Tailored Career Path;
* Opportunity to develop a career within a stable multinational environment ? Trainer, Quality Analyst, Team Leader, Project Management, Infrastructure or Application Developer Specialists etc.;
* Friendly, fun and young team.

Job Requirements

• Advanced proficiency in German and English, both written and spoken - minimum B2 level
• Basic knowledge of IT concepts, including familiarity with Windows operating systems and common software applications.
• Proficiency in common software applications (e.g., Microsoft Office Suite, web browsers, SAP, Active Directory) and basic troubleshooting of application-related problems.
• Exceptional communication skills, both verbal and written.
• Strong problem-solving abilities and critical thinking skills.
• Ability to work collaboratively in a team environment.
• Adaptability and flexibility to address diverse customer needs.
• Customer-oriented mindset with a focus on delivering high-quality service.

Disclaimer:

The preceding job description was designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

What's next:

It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message at [email protected] and we'll be happy to assist!

Diversity & Inclusion:

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!

About us:

We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.

We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations. Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all. Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients.

We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.

More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.

If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.

We want to inform you that there are currently scams targeting job seekers by falsely using our company's name, Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused.

Please remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information, please disregard them.

If you suspect you've been targeted, please contact us immediately at [email protected] for verification.

Key Points to Remember:

Legitimate job offers only follow interviews conducted with our hiring managers or clients.
We will never ask for payment at any stage of the recruitment process.

Stay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation.