Store Support German

Service Desk representative German speaker

Parttime/fulltime, 32-38h per week

As Employee Store Support you are the first point of contact for your colleagues in our stores. Because of your quick and effective work you make sure they can focus on what they're best at making customers happy! Are you ready for Action?

Your daily Actions

Become the go-to person for our store teams! If you thrive on helping others and problem-solving, this is your chance to shine.
Here's what you'll be doing:

• Provide quick, efficient support to store teams across various countries.
• Handle a wide range of inquiries on topics like ICT, HR, property, and finance.
• Identify the right department to resolve each issue in a service-oriented manner.
• Communicate with stores and headquarters departments to ensure smooth operations.
• Use our ticketing system to log and track each question or problem.
• Follow up on unresolved issues and actively seek solutions.

Working Hours:
You'll join a team that operates from Monday to Saturday, 7:30 a.m. to 8:30 p.m. We also have a Sunday emergency service, which is fairly rotated among team members and can be handled from home.

Meet your team

Already 2,000 Action stores in 10 countries, with the same great customer experience everywhere. This is only possible if the stores all work in the same way and can do their daily work in the best possible way: make customers happy, take care of our employees, but also work efficiently. Central Store Operations is the protector of this standardisation, making it a key driver of Action's rapid growth. We set the guidelines and monitor the operational processes for all stores in Europe. We are the point of contact for the stores in case of problems in daily operations. And we make sure that these are solved as soon as possible. You will work in a highly international environment with us. We speak English with each other, but you can also hear French, German, Polish and Italian here on the help desk for the stores, for example. And the best thing about it is that many of your colleagues once started their careers in an Action store. You will be working at the heart of the store operation here! And thanks to Action's continuous growth, we continue to challenge you to make the work for our colleagues in the stores a little better every day.

This is you

You are customer-oriented and helpful by nature. In addition, you are highly communicative and know how to get your message across clearly to customers. You must also be able to work accurately and in a structured manner. An empathetic and critical attitude with high cost awareness is also important. You are used to computer work and master various software systems in no time.

What else.

• At least a basic practical and theoretical knowledge at MBO level
• Fluent in German both spoken and written
• Good command of the English language (Dutch is a plus)

What we offer you

Surprisingly more! From our bustling home base in the Netherlands, you'll have an impact on the whole of Europe. The counter now stands at more than 2,000 stores in 10 countries and millions of smiles from our customers. And we have big growth ambitions. For Action and for you. Because our growth means that you can always take new steps. A different job, an interesting innovation project, new skills: as a professional you can develop without limits. And all this in a culture where our shared values are truly lived: customer focus, teamwork, simplicity, discipline, cost conscious and respect.

Did you know that you can also count on us for:

• A market-based salary based on a 38-hour work week
• 24 days of holiday and the option to buy 5 extra days (based on 38 hours per week)
• A temporary contract with the intention of offering you a permanent contract in the long term
• Flexible working hours and the possibility to work from home, of course in coordination with your team and manager
• 15% staff discount on your purchases at Action
• A good pension scheme, collective health insurance and travel expenses allowance (Zwaagdijk-Oost is traffic jam-free and only 30 minutes by car from Amsterdam)

How we contribute to society

If you only know Action from the stores, a world will open up for you when you join us. For example, we are working hard behind the scenes to make a positive impact on society and the environment. Did you know, for example, that we sponsor more than 2,000 children worldwide who are growing up in an SOS Children's Village? That our team reflects the diversity of our customers, including 124 nationalities? That we already source 70% of our wood products and 86% of our cotton sustainably? And that only energy-efficient LED lighting is used in more than half of our stores? Yes, that is also Action. Curious about what other initiatives we're facilitating? Join our team and find out for yourself.

Interested?

We are proud to be an inclusive employer, and we warmly invite anyone who recognises themselves in the vacancy to apply. So take action and respond to this vacancy now!

What happens next:

Response to your application within 14 days (and usually earlier)

First meeting with the manager and a colleague

Welcome to Action...

Throughout the process, your recruiter is your permanent point of contact and is available to answer any questions you may have.

Contact

• [email protected]