Team Lead, GPS, Europe, Employee Life Cycle - with German and other EU language

Role Job Description: Team Lead, GPS, Europe, Employee Life Cycle - with German and other EU language

Location: Prague

Contract type: full time

About Carrier

At Carrier we make modern life possible by delivering innovative and sustainable ground-breaking systems and services that matter for people and our planet. We exceed the expectations of our customers by anticipating industry trends, working tirelessly to master and revolutionize them. This is why we come to work every day. And we do it The Carrier Way.

Join us and we can make a difference together.

About the role

Manages team of primarily entry and intermediate professionals or team leaders of Technical / Business Support or Production / Maintenance employees, with flexibility to determine how assignments are completed (e.g., objectives and approaches to completing work). Sets day-to-day goals and objectives. Problems faced may be difficult, but typically are not complex. May manage elements of the budget (e.g., overtime for staff). Problems are typically solved through drawing from prior experiences, with some logical analysis of the issue. In this role, you will supervise, coach, mentor and develop a team of HR Advisors and Specialists who are researching and responding to a wide range of HR inquires. This position will function across the business providing support to employees, managers, and HR professionals.

Benefits

We are committed to offering competitive benefits programs for all of our employees and enhancing our programs when necessary.

Among the many benefits, Carrier offers Exciting innovative environment, possibility for further development and international career opportunities, high-profile team, daily use of English and other foreign languages, language courses, Competitive remuneration and other benefits (meal vouchers, contribution to life or pension insurance, holidays etc.), Flexible working hours, possibility for home office, personal days off.

Requirements

We are looking for people who are creative, proactive, decision-makers, team workers and effective communicators. If this is you, get in touch!

As a minimum you must have:

• University Degree or equivalent experience or equivalent experience and specialized knowledge of technical or operational practices.
• Understands basic management approaches such as work scheduling, prioritizing, coaching and process execution.
• Strong analytical skills.
• Proven people management skills.
• MS Office must have , Workday, ServiceNow (as advantage).
• Process Improvement Experience.
• Strong communication skills in English + German.
• Previous experience in HR/Back office/Admin/Customer Care related role.
• Detail-oriented mentality.

Although not necessary, it would be nice if you have:

• Knowledge of any other EU language as an advantage.

Responsibilities

• Responsible to supervise, coach, lead, train and develop HR team members who provide employee and leader guidance related to simple and complex issues for employees, managers, and HR professionals across the business.
• Consistently and proactively demonstrate and be a role model providing excellent customer service. Become a Subject Matter Expert (SME) providing expertise to the HR team and business units - policy interpretation, data validation, auditing, problem resolution and continued process improvement.
• Encourage team to educate employees on HR services available and continued use of self-service tools. Create and present training presentations. Provide favorable company representation with integrity and honesty.
• Identify and drive process improvements across the function.
• Assist with HR data migration and auditing during acquisitions.
• Research and work in a team environment to resolve employee issues by working directly with internal and external clients and vendors.
• Ensure data integrity through on-going audits.
• Utilize Case Mgmt System to document and escalate inquiries.
• Prioritize projects and activities and appropriately delegate and allocate work among team.
• Serve as an employee and customer advocate.
• Occasional travel to other sites within the company to support initiatives, build relationships, and drive operational excellence.
• Perform other reasonable and necessary duties.

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Apply Now!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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