Technical Success Manager - German speaking

Job Description

Where you'll work: Hungary

Customer Care and Success at GoTo:
Our Customer Care & Success team is passionate about making IT easy-using AI-powered solutions to securely connect, solve problems, and drive customer delight. We leverage intelligent automation and the latest AI tools to streamline support, tackle challenges efficiently, and ensure every customer's experience is seamless and impactful. By joining us, you'll empower customers (and colleagues!) to achieve more, simplify their day, and make technology work for them, every step of the way.

Your Day to Day
As a Technical Success Manager - German speaking, you would be working on:

• Efficient Support --- You will monitor customer and escalation case queues to ensure efficient customer demand resolution and further escalation
• Continuous Learning --- You will follow MDM related markets and verify and test new functionalities to foresee possible customer challenges using our products
• Trends --- You will be accountable for identifying customer behavior trends and drivers, for product management and engineering to improve MDM customer experience

What We're Looking For
As a Technical Success Manager - German speaking, your background will look like:

• Technical Proficiency: A solid understanding of mobile devices and all operating software. This includes the ability to troubleshoot and resolve complex technical issues.
• Problem-Solving Skills: The ability to diagnose issues, think critically, and provide effective solutions is crucial. This often involves creative thinking and anticipating potential problems.
• Customer Service and Communication: Exceptional communication skills are necessary to explain technical information clearly to German speaking customers with varying levels of technical knowledge. Patience, empathy, and the ability to manage customer expectations are also important.
• Organizational Skills: Being well-organized helps in managing time and resources effectively. This includes tracking and managing information systems and networks. Proven ability to prioritize and multi-task in a fast-paced environment.
• Self-management: Capacity to work independently, manage one's own tasks, and assume responsibility for one's own actions. It entails controlling one's emotions, feelings, and behaviors in the workplace and determining a course of action based on established guidelines.

What GoTo offers:

• Full remote work option within Hungary and on-demand seat in our Astoria office
• Comprehensive health benefits, life and disability insurance, and fertility and family-forming support programs
• Generous paid time off, paid holidays, volunteer time off, and quarterly self-care days and no meeting days
• Tuition and reading reimbursement programs to support your continuous learning and professional growth
• Thrive Global Wellness Program, confidential Employee Assistance Program (EAP), as well as One to One Wellness Coaching
• Employee programs-including Employee Resource Groups (ERGs), GoTo Gives, and our charitable matching program-to amplify your connection and impact.

At GoTo, you'll find the flexibility, resources, and support you need to thrive-at work, at home, and everywhere in between. You'll work towards a shared goal with an open-minded, cohesive team that's greater than the sum of its parts. We're committed to creating an inclusive space for everyone, because we know unique perspectives make us a stronger company and community. Join us and be part of a company that invests in your future, where together we'll Be Real, Think Big, Move Fast, Keep Growing, and stay Customer Obsessed. Learn more.