Technical Support Engineer - German speaking

Eaton is a power management company actively engaged in the transition towards a to a low-carbon energy future across the world. We have a particular focus on enabling the energy transition in buildings with our advanced technology portfolio including energy storage, electrical vehicle charging infrastructure (EVCI) and energy management software (BEMS).

Eaton is currently seeking for two L2 Technical Support Engineers to join the team in Le Mont-sur-Lausanne and/or Budapest.

About us:

Join Eaton, a global leader where equality and inclusivity are at the heart of our mission. Here, everyone is valued and belongs. Be part of a team that delivers cutting-edge, energy-efficient solutions, making a tangible impact on the world. We empower our customers to manage electrical, hydraulic, and mechanical energy more effectively, safely, and sustainably. At Eaton, we're dedicated to enhancing quality of life and protecting the environment with our innovative energy management technologies and services.
Our EMEA Business Service Center (BSC) in Budapest is Eaton's largest office in the region. With a diverse team of over 700 people, representing 40+ nationalities and speaking 20+ languages, the BSC is the central hub for business services. It empowers seamless operations and drives exceptional results across our electrical, industrial, and corporate teams. We are proud to be a Disability Friendly Workplace, ensuring an inclusive environment for all our employees.

What you'll do:

• Technical Support: Provide pre-sales and post-sales technical assistance for electric vehicle chargers, energy storage systems, and energy management software.
• Point of Contact: Serve as the primary contact for customers through various channels, including phone, email, and web tickets.
• Customer Support: Act as the initial point of contact for inquiries and troubleshooting (Level 1) and escalate issues internally as needed (Level 2).
• Documentation Support: Assist in process documentation and knowledge sharing to enhance customer satisfaction and improve team technical expertise.
• Collaboration: Collaborate with local sales teams, area managers, customers, partners, and distributors to deliver effective technical support.
• Sales Support: Provide technical assistance and guidance to local sales functions regarding product-related inquiries.
• Localization: Support the localization of documentation to enhance customer understanding.
• Warranty and Repairs: Manage warranty claims, documentation, and repair/calibration requests.
• Technical Guidance: Offer technical guidance to customers and sales representatives as required.
• Continuous Improvement: Contribute to the testing and deployment of tools aimed at enhancing support processes.

Qualifications:

• Technical Degree: Engineering or an equivalent technical degree; a degree in Electrical Engineering is preferred.

Skills:

• Demonstrated experience in Electric Vehicle Charging Infrastructure (EVCI) support.
• Technical Expertise: Advanced knowledge of EV chargers and associated back-end systems, with a solid understanding of electrical products and applications.
• Analytical Skills: Strong analytical mindset combined with sales and business acumen.
• Language Proficiency: Fluent in English and French; proficiency in German and Italian is a plus.

What we offer:

• Wide range of Employee Benefits: Hybrid work model, Annual bonus, Cafeteria, Private Medical Insurance, Life Insurance, Eye-glass refund, AYCM partnership, Internal reward system (E-Stars)
• Employee Wellbeing Support: Access comprehensive support programs designed to enhance your overall wellbeing
• Family Friendly: Enjoy a family-friendly environment with policies that support work-life balance
• Talent Management and Career Development: We are dedicated to your professional growth, with a strong focus on internal mobility, continuous learning, and peer coaching
• Dog-Friendly: Bring your furry friend to work in our dog-friendly office
• Dedicated Spaces: Utilize our family room, multi-prayer room, stretching room, and chill room for your comfort and convenience
• Company Yoga Sessions: Participate in regular yoga sessions to stay fit and relaxed
• Social Responsibility: Join a socially responsible organization committed to making a positive impact
• Employee Appreciation Day: Celebrate with us on Employee Appreciation Day, recognizing your hard work and contributions

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We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.