Technical Support Specialist (German Speaker)

Technical Support Specialist (German Speaker)

In Poland - Warsaw

We are looking for new colleagues to join our fast-growing Simon-Kucher Engine team as Technical Support Specialist (German Speaker).Simon-Kucher is at the forefront of innovation in our space, inventing business models, algorithms, solutions, and methodologies. And Simon-Kucher Engine's digital end-to-end solutions deliver sustained top-line impact for our clients. Are you interested in working in a team of digital evangelists with a can-do attitude? Want to experience the dynamics of agile processes in open-minded teams? How about getting creative in a startup atmosphere with a steep development curve and flat hierarchies? And most importantly, do you want to make a difference? Then you've come to the right place!

What makes us special:

• Become part of a unique entrepreneurial team. Think independently, use your initiative, and take some risks. Entrepreneurship is a powerful force that drives the growth not only of our firm but our clients and people.
• Unlock the power of opportunity. Advance your career in a thriving company that creates positive impact. We invest in your professional development every step of the way.
• Enjoy balance and flexible working. Be empowered to do your best work - whether it's remotely or in the office.
• Prioritize your health and wellbeing. No matter where you live, we offer a competitive suite of health benefits to help keep you and your loved ones safe.
• Invest in your future. Our Employee Bonus Opportunity Program ensures that when our firm grows, you benefit from this growth.
• Work in a values-driven culture. At Simon-Kucher, our vision is to become the world's leading growth specialist. Our values guide the way we do business and communicate our distinctiveness. They sum up what we stand for, influence our culture, and drive how and why we do things.

How you will create an impact:

• Provide 2nd level support, diagnose and resolve technical problems, ensuring that our customers can work smoothly with our applications.
• Support our pricing and loyalty applications, working with a diverse customer base ranging from large enterprises to medium-sized businesses, and collaborating with both business and technical users.
• Respond to customer support requests or inquiries.
• Communicate with customers throughout the resolution process.
• Document and track support cases, including root cause and resolution.
• Ensure timely resolution and customer satisfaction.
• Collaborate with cross-functional teams to escalate and resolve critical incidents.
• Contribute to the development of support documentation and knowledge base articles.
• Mentor junior support specialists and provide guidance on best practices.

Your profile:

• Fluent in German and English.
• Bachelor's degree in Computer Science, Information Technology, or a related field, with 2+ years of experience in SaaS application support; OR 4+ years of relevant experience in SaaS application support if no formal degree.
• Strong problem-solving skills: Analytical thinking, structured way of working, independent and ability to solve complex problems.
• Excellent communication and interpersonal skills. Empathy, patience and a focus on customer satisfaction.
• Understanding of core concepts in data engineering and data interfaces.
• Experience in working with ticketing systems (e.g., Zendesk) is a plus.
• Can maintain an overview when prioritizing and managing multiple tickets, even in stressful situations.
• Personal responsibility and a team-oriented way of working.

If you're interested, and if you'd like to offer your skills and commitment to our international team, then we would be pleased to receive your application.

Hit the 'Apply Now' button to begin your application

Please remember to submit your application in English. Other applications will not be considered. The candidate should have an EU work permit, we do not offer visa for this position.

About Simon-Kucher
Simon-Kucher is a global consultancy with more than 2,000 employees in 30+ countries. Our sole focus is on unlocking better growth that drives measurable revenue and profit for our clients. We achieve this by optimizing every lever of their commercial strategy - product, price, innovation, marketing, and sales - based on deep insights into what customers want and value. With 40 years of experience in monetization topics of all kinds, we are regarded as the world's leading pricing and growth specialist. simon-kucher.com

Your personal contact:
Michalina Grzywacz-Wardacka
[email protected]
We believe in building a culture that embraces diversity, equity, and inclusion, creatingan environment in which our people feel valued, are able to be themselves and feeltheir contribution matters. If we get that right, remarkable things will happen; peoplewill grow faster, innovate, feel valued, and create better outcomes for everyone - ourpeople, our clients and, of course, our business.