Trip Coordinator (German Speaker)

Enchanting Travels is a vibrant, innovative company specializing in exceptional tailor-made journeys across 50+ countries in Asia, Africa, Latin America, Europe, and Oceania. Founded in 2004 and owned by Travelopia, the world's leading collection of experiential travel brands, we have fulfilled the travel dreams of thousands of guests worldwide. Our success relies on a passionate, service-driven multicultural team of 160 individuals from 17 nationalities, working across offices in the USA, Germany, India, Costa Rica, South Africa, and Kenya.

We are looking to hire a Trip Coordinator (German speaker) to join our team! Reporting to the Trip Coordinator Manager, you'll coordinate all aspects of the trip, from confirming services with partners to offering continuous support during the trip. The primary aim is to bring the magic of travel to life through meticulous planning, problem solving, and personalized service.

What we'll offer:

• 15 vacation days per year
• Birthday Off
• Public government health Insurance "Caja"
• 13-month bonus "aguinaldo"
• Employee Assistance Program
• Employee Group Travel benefits
• Hybrid working

What you'll do:

• Working closely with our partners to confirm ground services the moment a booking comes in.
• Reconfirm all services with relevant partners before the start of a trip to ensure everything is booked as per what has been promised to the guest.
• Collaborating closely with our guests and partners to implement trips and deliver on the experiences promised by our travel consultants.
• Providing timely, courteous service to guests by applying critical thinking and problem-solving skills to their problems.
• Understanding the guest's requirements and coordinating with different departments to prepare vital arrangements pre and post the guest's travel.
• Briefing guests about their upcoming experience in our destinations.
• Serve as the main contact for guests during trips and offer round-the-clock support.
• Issue handling, catering to special requests, planning surprises and special activities, and regular follow-ups with guests by negotiating with partners for freebies or special rates.

What you'll bring:

• Passionate about crafting memorable travel experiences.
• Proven experience in customer service (English/German)
• Flexibility to work on weekends (Paid Overtime)
• Excellent English & German communication (B2/C1 Goethe certified).
• Coordinated, self-motivated, and diligent.
• Strong customer service background, ideally in tourism.
• Calm under pressure with problem-solving skills.
• Empathetic, personable, and great at building trust.
• Tech-savvy, adaptable, and quick-thinking.

We believe people perform best when they can be their true selves, and diverse teams drive better results. We're committed to fostering a diverse, equitable, and inclusive environment where everyone can succeed.

Travelopia ensures an inclusive workplace for all. If you need accommodations during the recruitment process, please inform us here: [email protected]

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