VIP Account Manager (German Speaking)

Come on board with Neo Group! Here's your chance to stir things up in the iGaming scene with us. We're not just expanding; we're revolutionizing the entire game, mastering profitability with every new venture. But you know what truly fuels our drive? It's people like you. Join us as we embark on a journey to redefine gaming on a global scale.

Neo Group is hiring a customer-focused VIP Account Manager to manage and cultivate relationships with German-speaking VIP customers. Join us and play a vital role in expanding and nurturing valuable connections.

What We Need From You:

• Build and maintain strong relationships with VIP customers, while providing exceptional service and support.
• Proactively engage with VIP customers to understand their needs, preferences, and goals.
• Provide tailored recommendations and personalized offers to VIP customers to maximize their satisfaction and loyalty.
• Act as the main point of contact for VIP customers, addressing their inquiries and resolving any issues they may face.
• Collaborate with cross-functional teams to deliver VIP experiences, including event invitations, special promotions, and bespoke rewards.
• Monitor and analyze VIP customer activity and behavior to identify opportunities for engagement and retention.
• Work closely with the VIP team to develop and execute strategies for VIP customer acquisition and retention.
• Stay up-to-date with industry trends and best practices in VIP account management.

Requirements

• Fluent in both German and English, both written and spoken
• Previous experience in VIP account management or a similar customer-facing role
• Strong relationship-building and communication skills
• Customer-centric mindset with a passion for delivering exceptional service
• Excellent problem-solving and conflict resolution skills
• Ability to multitask and work efficiently in a fast-paced environment
• Strong analytical skills, with the ability to interpret data and drive insights
• Experience in the iGaming or related industry is a plus

Benefits

Join us on an exciting journey to shape and revolutionize a new brand in the market

Get ready to enjoy a comprehensive compensation and benefits package designed to enrich your work-life balance and well-being. This package includes a competitive salary, health insurance coverage, access to our on-site gym for a healthy lifestyle, complimentary breakfast and lunch to fuel your day, and a range of diverse social events to foster team spirit, belonging and collaboration

Experience an international work environment with a passionate, motivated and professional team

Be a part of our modern office space in Ta'Xbiex, conveniently located close to all amenities and one of Malta's sought-after marinas

Being part of Neo Group means more than just a job. It's about being a part of a vibrant community with over 40 nationalities across 8 global locations. As we embrace a thrilling phase of hyper-growth and scale-up, our success is fueled by the diversity and talent of our team-potentially including you!

Explore Neo Group Further:
For more details about life and careers at Neo Group, visit our Career Website connect with us on Instagram, and engage with us on LinkedIn.

Ready to redefine the future of iGaming with us? Apply today and become a part of something truly spectacular!