Account Associate - German Speaker

Overview

WELCOME TO SITA

At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.

You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a Great Place to Work® by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.

Are you ready to love your job?

The adventure begins right here, with you, at SITA.

ABOUT THE ROLE

We are seeking a highly motivated German-speaking Account Associate to drive growth across the German-speaking market and broader DACH region. The successful candidate will manage a portfolio of mid-market airport and airline customers, identify new business opportunities, build strong customer relationships, and support the growth of SITA's Airport, Passenger Processing, Baggage, Connectivity and Airline Operations portfolios.

This role is ideal for a sales professional who enjoys combining account management, business development, customer engagement, and pipeline generation in a dynamic international environment.

WHAT WILL YOU DO

Sales & Business Development

• Own and manage a portfolio of customers and prospects across Germany, Austria, and Switzerland.
• Develop and execute territory and account growth plans aligned with sales objectives.
• Identify, qualify, and progress opportunities across the SITA portfolio.
• Build and maintain a healthy sales pipeline and ensure accurate forecasting within Salesforce.
• Drive outbound prospecting campaigns and customer engagement activities.
• Support marketing-generated leads and convert them into qualified sales opportunities.

Customer Relationship Management

• Build trusted advisor relationships with key customer stakeholders.
• Understand customers' business challenges and align SITA solutions to their needs.
• Conduct customer meetings, presentations, demonstrations, and discovery sessions.
• Maintain regular account reviews and customer success discussions.
• Ensure high levels of customer satisfaction and retention.

Opportunity & Pipeline Management

• Manage the full sales cycle from qualification through contract signature.
• Coordinate internal stakeholders including Product Management, Solution Engineering, Presales, Delivery, Finance, Legal, and Contract Management.
• Maintain accurate opportunity records, customer interactions, and activity tracking in Salesforce.
• Proactively identify whitespace opportunities and cross-sell/up-sell potential.

Commercial & Operational Excellence

• Support contract renewals and commercial negotiations.
• Assist in resolving commercial, operational, and billing-related customer issues.
• Ensure compliance with company policies, governance, and approval processes.
• Contribute to continuous improvement of sales processes and best practices.

Qualifications

WHO YOU ARE

• Bachelor's degree in business, Sales, Marketing, Technology, or equivalent professional experience.
• 3+ years of experience in sales, account management, business development, or customer-facing commercial roles.
• Native or near-native German language skills (C1/C2 level).
• Professional proficiency in English.
• Experience managing customer relationships and commercial discussions.
• Proven ability to build and maintain sales pipelines.
• Strong presentation and communication skills.
• Ability to work effectively in a virtual, multicultural environment.

MUST HAVE

• Experience within aviation/ airport/ airline/ travel technology/ or telecommunications, of IT sectors.
• Familiarity with CRM platforms such as Salesforce.
• Experience selling SaaS, software, managed services, or technology solutions.
• Knowledge of consultative or Challenger sales methodologies.

NICE TO HAVE

• Industry knowledge
• Commercial Acumen
• Customer Focus
• Consultative Selling
• Relationship Building
• Networking & Influencing
• Business Development
• Communication Agility
• Collaboration
• Results Orientation
• Strategic Thinking
• Pipeline Management

EDUCATION & QUALIFICATIONS

Academic qualifications (Master's or Bachelor's) or equivalent professional business experience

WHAT WE OFFER

We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

Flex Week: Work from home up to 2 days/week (depending on your team's needs)

Flex Day: Make your workday suit your life and plans.

Flex-Location: Take up to 30 days a year to work from any location in the world.

Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of well-being needs.

Professional Development: At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From LinkedIn Learning, Microsoft's Enterprise Skills Initiative, and Airport Council International -available to all employees-to specialized solutions like Pluralsight for technology upskilling, Harvard Business Publishing for people leadership, Stanford for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way.

Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

Compensation Note

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