Account Manager (German Speaking)

We're Doctify

Doctify is the global platform built by doctors for doctors, on a mission to build the largest, most trusted global network of validated healthcare providers and experts. We connect patients with the right doctors, and doctors with respected peers, to ensure better care worldwide. Through verified patient reviews and professional skill endorsements, Doctify creates unmatched credibility for providers and empowers patients to choose care with confidence.

Founded in 2015 and backed by $30m+ in funding, Doctify operates across 7 countries. We are uniting the global healthcare community, one trusted connection at a time.

We do things differently here at Doctify, we are boldly leading a digital revolution in healthcare and are confident in our mission.

About The Role

As we continue to grow globally, we are looking for an Account Manager to join our customer success team.

As an Account Manager (German Speaking), you'll own the end-to-end relationship for a portfolio of clinicians across our DACH region, from onboarding through to long-term account management. You'll work in a 360 capacity which includes getting new clinicians live on the platform, owning retention, engagement, and growth within your book of accounts.

You'll also support onboarding for clinicians in our UK & IE market, giving you exposure beyond a single region and a broader view of how Doctify operates across markets.

This role suits someone fluent in German and English who's comfortable owning a full customer lifecycle rather than a single stage of it, and you'll need to be as confident guiding a new clinician through their first weeks on the platform as you are managing a mature account's ongoing success.

You'll Be Responsible For

• Offering a premium experience for our clients by thoroughly understanding their business goals and ensuring that Doctify meets them
• Building relationships with your portfolio of clients, ensuring their overall satisfaction with our software and increased revenues
• Conducting client onboardings and meetings over the phone & virtually
• Acting as a trusted advisor, advocating client needs across our client base and internally
• Conveying the best practice examples that drive ROI and increased engagement
• Developing strong relationships with our internal teams to support your accounts

What success looks like

• High % of customers achieving early adoption milestones
• Strong review generation within first 90 days
• Positive customer feedback and onboarding experience
• Consistent activity levels across calls and meetings
• Contribution to overall retention and customer health

About You

• Fluency in German and English
• You will have a minimum of 1 years' of experience within a professional environment

• You love tackling difficult challenges, with a positive attitude and always strive to find the best solution for the client
• You have a commercial-focused mindset, whilst keeping the customer at the core of everything you do
• You thrive working in a fast-paced environment and have an open mind when it comes to the changing environment a scale-up can sometimes bring
• You possess natural communication skills, and you are not afraid of phone, virtual and in-person engagement

What We Offer

At Doctify, we shape careers with purpose. Our benefits are designed to fuel your growth, flexibility, and wellbeing.

Time off, flexibility & balance

• 28 days annual leave (25 + 3 between Christmas and New Year), earning up to 30 days leave with tenure
• 2 weeks of remote working annually (within 3-hour time zone of HQ)
• Hybrid working model
• Enhanced Parental Leave
• 2 weeks Peternity Leave to welcome your newest furry family member
• Medicash health cash plan

Setting you up for success

• Competitive, benchmarked compensation (base salary plus commission)
• 3-month immersive onboarding experience
• Ongoing learning through expert-led sessions, leadership insights, and soft-skill development
• Clear internal mobility pathways to accelerate your career

The uniquely Doctify experience

• Daily team huddles to connect, share wins and spark ideas
• Regional Lunch Clubs & team socials powered by our Fun Police
• Quarterly Doctifier nominated Impact Awards
• Employee referral bonus: £700 (or local equivalent) per hire

Our Commitment to DEIB

Diversity, equity, inclusion and belonging aren't just values. They're at the core of what makes us Uniquely Doctify. These principles shape how we work, how we work, how we build our teams, how we design our policies, and how we bring our mission to life.

As a global team, we know that diverse perspectives drive innovation and lead to better outcomes for patients, providers and each other. We're committed to creating a fair, inclusive environment where everyone is heard, respected and empowered to thrive.

We want to ensure that everyone has an equitable and comfortable experience throughout our hiring process. If you require any adjustments, we're happy to discuss how we can support you. You can contact us at [email protected] .

Department Customer Success Role Account Manager Locations London Remote status Hybrid