Account Relationship Executive - German Speaking

Company Description

Sports betting, gaming and interactive entertainment is changing, and we're leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it's your game. So let's win together.GeneralH15 Sports betting, gaming and interactive entertainment is changing, and we're leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it's your game. So let's win together.

Job Description

We are looking for a German speaking Account Relationship Executive to join our team in Vienna, Austria or in Sofia, Bulgaria. In the role you will be reporting to the Head of ARM, and will be assisting the Account Relationship Managers with all inbound contacts and you will be responsible for building a personal relationship with selected customers identified as high value and high-potential clients.

The aim is that you (the Account Relationship Executive), will become the main point of contact between the company and the customer and provide excellent customer service to Account Managed accounts.

By communicating via telephone, live chats, and E-Mail the customer should feel comfortable discussing any issue with you, including (but not limited to) responsible gaming, bonuses, revenue and source of funds.

What you will do

• Assisting the Account Managers with all inbound contacts
• Deal with max 3 Live-Chats and also assist with Phone Calls and E-Mails when necessary
• Conduct AML interactions with account customers where possible
• Identify potential new account customers via daily contacts
• Handle/resolve customer issues /dispute resolutions ensuring the customer feels valued
• Work as an integral part of together with the account management team to influence player activity with a view to maximise retention
• Ensure that clear communications into and out of the team to ensure we deliver a leading service to our customers and relevant feedback to the product and marketing teams

• The role will involve working shifts (8am - 6pm / 11am - 8pm) CET Times, and weekend work (minimum of one weekend a month). "

Qualifications

• Fluent in German and English
• Extensive experience in Customer Service and VIP Support
• Proven track record of outstanding safer gambling relationship management
• You will have a high interest and good all- round knowledge of licensed online gaming in both sports and casino
• Outstanding personal relationship management skills.
• Ability to work in a self-contained / independent environment knowing when to escalate and when to make your own decisions.

Additional Information

At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning. Working for us in Austria, you can expect to receive great benefits like:

• Group Bonus Plan
• Private Medical Insurance - Personal Cover
• Food vouchers - 150 BGN per month
• Dental Allowance - 200 BGN per year, 100 BGN during probation
• Annual Holiday - 25 days annually, plus local public holidays
• Additional 'It's Your Game' day off
• Entain & Enhance days - 2 paid days off to focus on your professional or personal development
• Volunteering (2 additional days)
• Life Insurance
• Personal Disability Insurance
• Critical Illness Insurance
• Multi-Sport Card - Self Contribution
• Hybrid working - 2+ days in the office
• Christmas bonus
• Transport cost assistance
• Utilities cost assistance
• Sharesave Scheme
• Paid subscription to the mental wellbeing app Unmind
• Amazing social events and Christmas party

And outside of this, you'll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.

Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.

At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.