Admin & Support Officer in GCC Bucharest

What you do

• Creating and updating C&C files and assigning them to the C&C user
• Closing of C&C files when requested
• Communicating (written)/via phone calls towards PH - Broker/Debtor
• Chasing documents and information missing per mail & transferring the gathered information to the relevant stakeholders
• Executing payment management tasks including the recording of received payments, informing collections, allocating recoveries to claim files, informing relevant stakeholders about payment, answering PH questions, etc.
• Creates reports
• Calculate Share of recoveries that is due to Allianz - after claim indemnification
• Executing Collections fees management tasks including invoicing collection costs to SU's, Calculating success fee for PH and recharging and invoicing legal fees to PH
• Check open items on transitory accounts and help PM with the relevant information/actions, for clearing.
• Taking care of correct data entry and maintaining data quality
• Escalation to local teams and including account manager in case of unresponsive customers (chasing)
• Participating to test campaigns (corrected defect, RFC)
• Lodge Insolvency Claims, with the Insolvency Practitioners to start the Divident recovery process on Insolvency Paid Claims
• Manage Monitoring of Non Inclusive Files - after claim indemnification
• Manage the Inbox of the Generic Email Address, for each C&C Department / BU , answering to PH queries and distributing correspondence.

What you bring

Educational requirements

• Student or bachelor degree in Administration, Finance/ Accounting, Law or Insurance is preferable

Functional knowledge

• Good understanding of Claims and Collections processes and KPI, reporting and systems is an advantage
• Working knowledge of English language (good level) and fluent in German (spoken and written)
• Good user of MS Office package, especially Excel (intermediate level)
• SAP Knowledge is an advantage
• We are seeking innovative thinkers with a strong understanding of artificial intelligence and its applications to join our dynamic team.

Business expertise

• 6 months to 1 year experience in customer service or Data Entry Activities would be an advantage

Interpersonal skills

• Result orientated and able to work towards zero defaulted tasks
• Team player
• Customer focused
• Flexibility and critical thinking
• Ability to manage own space and time and to work in a fast-paced environment
• Good problem solving skills

What We offer

• Dynamic and multinational working environment.
• Opportunity to learn and grow- on the job as well as language or professional training.
• Open company culture, flexible working hours / possibility of working from home.
• A wide range of employee benefits - meal vouchers, gift vouchers, performance bonus, public transportation allowance, extra personal days, premium health insurance, fruit day, discounts on Allianz products, etc.
• Full time permanent contract.
• Modern and accessible offices.

#Romania

#NEUR

#Bucharest

#LI-Hybrid

#LI-MI1

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103251 | Customer Services & Claims | Professional | Non-Executive | Allianz Trade | Full-Time | Permanent

Headquartered in Paris, Allianz Trade is the global leader in trade credit insurance and a recognized specialist in the areas of surety, collections, structured trade credit and political risk, present in over 40 countries with 5,800 employees. In 2025, our revenues reached 4 billion euros, and we guaranteed 1,400 billion euros of trade transactions worldwide. With sustainability, collaboration, and inclusion at the heart of our values, our workplace culture has earned global recognition - demonstrated by our certification as a Great Place to Work and a Gold Medal from EcoVadis in 2025. Disclaimer: Allianz Trade is the trademark used to designate a range of services provided by Euler Hermes.