Application Operations/Service Owner for Omnitracker/ServiceNow (with German) (m/f/diverse)

Your tasks

• Ensuring stable day-to-day operation of the OMNITRACKER platform of CommerzReal (application server, Windows/Web clients, web gateway, e-mail interface), including monitoring, troubleshooting, patching, version upgrades and release management;
• Implementing change requests from IT: adapting fields, forms, data schema objects, folder structures, permissions, escalation rules and notification templates via the OMNITRACKER Administration Client;
• Designing, building and modifying process flows and workflows, including executable BPMN 2.0 process models created with the OMNITRACKER BPMN Modeler and run by the OMNITRACKER BPMN Engine;
• Maintaining and extending the OMNITRACKER ITSM Center processes (incident, service request, problem, change & release management) and the CMDB data model (CI classes, attributes, relationships, data quality);
• Developing and maintaining client- and server-side scripts (VBScript, PowerShell, OMNITRACKER Automation Interface) for automation and for integrations with third-party systems (e.g. REST/SOAP web services, e-mail processing, monitoring and asset/discovery tools);
• Creating and maintaining reports, statistics, dashboards and data imports/exports for IT management and process owners;
• Root cause analysis and resolution of platform-related incidents and problems, including performance analysis and tuning of the OMNITRACKER environment;
• Creating and maintaining technical documentation (configuration, scripts, interfaces, operating procedures) in line with the regulatory requirements of a financial services environment;
• Close collaboration with IT operations teams, process owners and the vendor OMNINET (support cases, updates, trainings), embedded in ITIL-based IT Operations Management processes.

Your Profile

• Previous experience with configuration of the OMNITRACKER platform;
• Good scripting knowledge (VBScript / PowerShell);
• Good knowledge of process & workflow design (BPMN 2.0);
• Experience in ITSM processes (ITIL) such as incident management, request fulfilment, change & release management and configuration management;
• Experience with Windows Server administration, MS SQL Server basics, installation/upgrade procedures, backup and monitoring;
• Ability to create clear and structured technical documentation;
• Fluency in English - both written and spoken;
• Fluency in German - both written and spoken;
• University degree in IT or relevant.

In return, we offer:

• Good work-life balance, including 25 days annual paid leave (increasing with 1 day per year up to 31 in total), flexible working hours, work-from-home and work from abroad opportunities;
• Luxury package of additional health and dental insurance;
• Food vouchers in the amount of EUR 80 monthly;
• 6 additional annual days off for exceptional circumstances;
• Employee assistance program for psychological, financial, and legal consultations;
• Multisport card;
• Annual contribution of EUR 153.39 net per child for a summer camp/school/kindergarten for children up to age of 15;
• Possibilities for building career-advancing skills by covering training/certification courses and conferences based on individual learning and development needs, access to an online learning platform;
• Opportunities for long-term professional development in a stable, 150-year-old company while contributing to the vision of a new, just starting Digital Technology Center;
• Friendly and supportive multicultural environment, open to new opinions and ideas.

Commerzbank is proud to be an equal opportunity employer, committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to gender, race, color, national origin, religion, gender identity or expression, sexual orientation, genetics, disability, age, or any other characteristics.

Our Benefits

• Learning Platforms
• Children Summer Camp Contribution
• Employee assistance program
• Food vouchers
• 6 Exceptional Days Off
• 25 up to 31 annual paid leave
• Multisport Card
• Health& Dental Insurance
• Work-life balance
• Work internationally

Learning Platforms; Children Summer Camp Contribution; Employee assistance program; Food vouchers; 6 Exceptional Days Off; 25 up to 31 annual paid leave; Multisport Card; Health& Dental Insurance; Work-life balance; Work internationally

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The company

Commerzbank is a leading international commercial bank with branches and offices in almost 50 countries. The world is changing, becoming digital, and so are we. We are leaving the traditional bank behind us and we are choosing to move forward as a digital enterprise.

As part of this strategy, Commerzbank continues the expansion of its Digital Technology Center in Sofia, Bulgaria. We need motivated people who will join us on this journey and we are looking for an Application Operations/Service Owner for Omnitracker/ServiceNow (with German) in our CommerzReal team.

In CommerzReal we design and are responsible for a modern, highly scalable and sustainable IT landscape. Jointly with the business departments, we develop innovative and secure digital solutions for our operating model and for our customers. We strive for strategic partnerships with service providers and prop techs that we connect to our IT landscape.

Contact

Apply now with your up-to-date CV in English!

Due to the high volume of applications, we contact only the candidates who best match the role requirements. If you do not hear from us within 14 days, please consider that we won't proceed with your application at this stage.