Application Specialist with German

Eviden, part of the Atos Group, with an annual revenue of circa € 5 billion is a global leader in data-driven, trusted and sustainable digital transformation. As a next generation digital business with worldwide leading positions in digital, cloud, data, advanced computing and security, it brings deep expertise for all industries in more than 47 countries. By uniting unique high-end technologies across the full digital continuum with 47,000 world-class talents, Eviden expands the possibilities of data and technology, now and for generations to come.

We are currently looking for an Payment Application Manager to take over the application management support together with a team of application manager for multiple tenants in a banking application (Payments 2.0).

What will your job look like?

Coordination and handling of service requests received through multiple channels, various activities related to production monitoring and incident-, problem-, change- and escalation management. Alignment with suppliers, clients and processing partners by using established procedures and processes which lead to optimization of the service for our clients.

Your day-to-day responsibilities include:

• Manage and resolve incidents, problems and changes;
• Analyze technical incidents and involve 3rd level support if needed;
• Manage ITIL processes and monitor applications;
• Implement monitoring for production environments;
• Maintain intricate knowledge of the entire SEPA processing and Instant Payment processing chain, i.e., having an end to end view;
• Quickly and accurately determine impact in case of incidents;
• Estimate resolution times in case of high level incidents;
• Establish counter measures in case of incidents;
• Initiate improvement plans and prevention of problems;
• Contribute to the introduction of new products;
• Coordinate and handle service requests.

Skills we can't do without:

• Degree as computer scientists with multiyear professional experience;
• Ability to work and communicate in an international and multi-cultural environment;
• Strong interest in supporting and maintaining complex issues;
• Experience in handling SQL;
• Knowledge in UNIX, LINUX, Oracle databases;
• Experience in scripting;
• Fluent in English (C1);
• Fluent in German (C1);
• Professional approach when dealing with internal and external customers, including clear and concise written and verbal communication skills;
• Team spirit;
• High degree of initiative, accuracy, efficiency and attention to detail;
• Ability to maintain a positive attitude under stressful circumstances;
• Ability to be flexible and adapt to change in a complex global organization;
• High aptitude for learning and high degree of self-motivation;
• Acquire new competencies and accept new challenges;
• Strong problem solving and analytical capabilities;
• Preferably you are ITIL certified;
• Preferable proficient in XML/XSD, SEPA;

What's in it for you?

• Wellbeing programs & work-life balance - integration and passion-sharing events;
• Private medical and dental care;
• Benefits platform - shopping, cinema, sport etc.;
• Co-funding of sports activities, e.g. Multisport & OK system cards, b-active program;
• Courses and certifications e.g. Google Cloud, AWS, ITIL;
• Conferences and Expert Communities;
• Gift packages for special occasions: Easter, Christmas, Children's Day;
• Appreciation for seniority: additional days off, Atos Jubilee gifts;
• Remote working or commuting allowance;
• Charity and eco initiatives.

What happens next?

• Quick conversation with HR;
• Interview with a Manager/IT expert/project representative;
• Feedback (1-5 business days after the interview);
• Work like you want - remotely, in hybrid mode, or at our office.

Please, attach your CV in English!

#Eviden

Let's grow together.

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