Application Support Consultant (German market)

About Us

At Nextlane, we don't just develop software solutions - we create the future of the automotive industry.

We are a company that combines advanced technology with a clear vision: simplifying and digitizing every step of the automotive customer journey, empowering manufacturers and dealerships to thrive in a constantly evolving market.

We believe in the value of every team member, offering opportunities for you to develop and contribute to meaningful solutions.

So... What does it mean to be a #Nextlaner?

• Be part of a growth-oriented culture.
• Collaborate with colleagues from all over the world.
• Believe in the Power of ideas and the diversity of thought.
• Be committed to provide an environment where you can learn, grow, and collaborate on projects that make a global impact.

Our success is measured not just by results, but also by the growth and satisfaction of those who are part of our company.

At Nextlane, you'll have the opportunity to innovate, push boundaries, and work on solutions that are transforming the automotive world.

Your Responsibilities:

As a key member of the team, you will be responsible for:

• Provide comprehensive technical support to users.
• Troubleshoot and resolve system-related issues to ensure smooth operation of the DMS.
• Maintain direct telephone contact with customers to address urgent challenges and questions.
• Handle written communication through a dedicated ticketing system.
• Ensure customers receive prompt technical support and solutions.
• Contribute to customer satisfaction and loyalty through efficient service delivery
• Create and continuously maintain a knowledge base.
• Provide a central information resource that helps customers find solutions independently.
• Support the service team in handling requests efficiently
• Ensure seamless integration between the DMS/accounting system and manufacturer or dealer systems.
• Support efficient data communication and process integration
• Participate in daily discussions regarding new challenges, solution strategies, and progress updates.
• Contribute to an effective and collaborative working environment focused on shared goals.
• Collaborate with developers to coordinate system improvements and bug fixes based on customer feedback and technical issues
• Support project delivery by providing technical expertise and solution strategies.
• Contribute to successful project execution and high-quality service delivery.

What We're Looking For:

• Experience: Experience as an Application Specialist, DMS Support Specialist, or a similar role. Alternatively, completion of a commercial or IT apprenticeship/training program, or currently pursuing studies in Business Informatics or a related field. Strong IT support skills is nice to have
• Languages: Excellent level in German and English is required.
• Communication: Strong communication skills, both verbal and written.
• Technical Skills: Experience as an Application Specialist, DMS Support Specialist. Strong IT support skills is nice to have.
• Interpersonal Skills: Ability to collaborate in a diverse and dynamic environment.

Our Recruitment Process:

1. 15-minute introductory call with our Talent Acquisition Specialist.
2. 30 minute call with the hiring manager

What We Offer:

We understand that flexibility and trust are essential for our teams. Here are some of the benefits we offer:

• Remote Work: Up to 3 days a week!
• Work-life balance: We have flexible entrance and departure time.
• Summer schedule on Fridays: Start early your weekends!
• Referral Bonus: €1500 for every talent you refer (after 6 months).
• Flexible Remuneration: COBEE platform.
• Private Medical Insurance: Adeslas.
• Continuous Learning: Access to our internal platform for continuous development.
• Vacation: 23 vacation days plus an intensive schedule in July and August.
• Teambuilding: Our afterworks and activities are memorable!

Diversity, Inclusion & Belonging

At Nextlane, we are committed to creating a space where everyone feels valued and respected. We firmly believe that diversity in experiences and backgrounds strengthens our culture and drives innovation.

• Support for people with disabilities. If you need any adjustments during the recruitment process, let us know so we can provide the best possible experience.
• Equal opportunities for all: We welcome applications regardless of age, gender, origin, disability, or any other characteristic protected by law.

Join Nextlane and become part of the technological revolution in the automotive industry.

Discover why we are a great place to develop your talent!

Department Customer Excellence Locations Spain - Madrid Remote status Hybrid