Application Support Engineer with German

Company Description

Accesa is a leading technology company headquartered in Cluj-Napoca, with offices in Oradea and 20 years of experience in turning business challenges into opportunities and growth.

A value-driven organization, it has established itself as a partner of choice for major brands in Retail, Manufacturing, Finance, and Banking. It covers the complete digital evolution journey of its customers, from ideation and requirements setup to software development and managed services solutions.

With more than 1,200 IT professionals, Accesa also has a fast-growing footprint, establishing itself as an employer of choice for IT professionals who are passionate about problem-solving through technology. Coming together in strong tech teams with a customer-centric approach, they enable businesses to grow, delivering value for our clients, partners, industry, and community.

Job Description

Our client is one of the largest IT service providers for banking in Germany managing approximately 86.3 million accounts and 164,000 bank workstations across Volksbank und Raiffeisenbank, as well as around 100 private banks like Sparda-Bank and other companies. As a full-service provider and competence center for bank-related IT solutions, they offer a broad range of services, including app development, mainframe support, consulting, and migration projects, all while being a key part of the Cooperative Financial Network.

About the project

You will have the opportunity to join one of our current projects for one of Europe's leader in financial services solutions.

Your team

We are a team of more than 40 Application Support Engineers. At the moment, we are growing, looking forward in taking more responsibilities, hence the new opening. The team members are vibrant, proactive, and always there to help you.

Responsibilities

Drive Stability at Scale: Support the backbone of critical banking operations by ensuring system stability and performance through routine health checks, monitoring, and troubleshooting.

Resolve with Precision: Use your analytical mindset to investigate and solve incidents, perform root cause analyses, and contribute to long-term solution strategies.

Empower Financial Systems: Maintain and support key banking applications running on different environments, ensuring continuous service availability.

Build Knowledge, Build Solutions: Contribute to improving documentation and internal standards by sharing insights and solutions with the team, enhancing collective expertise.

Collaborate in a Thriving Team: Join a dynamic team of 40+ support engineers, proactively collaborating and learning from experienced peers to take on more complex challenges.

Embrace Modern Support Tools: Leverage tools such as Agree21 ITSM to manage incidents, track issues, and support operational excellence.

Qualifications

Must-have:

• Must have 3+ years hands-on experience as an Application Support role or similar
• Business-level German (B2+) and English (B2+)
• Strong troubleshooting and root cause analysis skills
• Capability of recognizing problems and gathering information in order to solve them
• Self-motivation to learn and understand new technologies
• Excellent communication skills and attention to detail
• Willingness to help users and colleagues with their respective incidents
• Experience with ticketing tools

Nice to have:

• ITIL best practices
• Familiarity with Identity and Access Management concepts, methods and tools.
• Agree21 ITSM know-how
• Experience with IAM integration projects

Additional Information

At Accesa you can

Enjoy our holistic benefits program that covers the four pillars that we believe come together to support our wellbeing, covering social, physical, emotional wellbeing, as well as work-life fusion.

• Physical Wellbeing: Our wellbeing program includes medical benefits, gym support, and personalised fitness options for an active lifestyle, complemented by team events and the Healthy Habits Club.
• Work-Life Fusion: In very dynamic industries such as IT, the line between our professional and personal lives can quickly become blurred. Having a one-size-fits-one approach gives us the flexibility to define the work-life dynamic that works for us.
• Emotional Wellbeing: We believe that to maintain our overall health, we need to invest in our mental wellbeing just as much as we do in our physical health, social connections or in achieving work-life balance.
• Social Wellbeing: As a growing community in a hybrid environment, we want to ensure we remain connected not just by the great work we do every day but through our passions and interests.