Application Support Specialist German Speaking

Job Description

Role: Application Support Specialist - Design & Inspiration - German Speaking

Department: Customer Experience

Permanent, Full Time

About Us

Cyncly is a leading global provider of specialized visualization, sales, manufacturing and content software and solutions for the retail, design and manufacturing industries.

Cyncly was created to unite Compusoft, 2020 Technologies and their affiliate companies after their merger in 2021. The Company brings together more than 35 years of industry experience to provide a connected platform of configure, price, quote (CPQ) software, online space planning, computer-aided design (CAD) applications, business process management, manufacturing execution systems and enterprise resource planning (ERP). Cyncly serves more than 70,000 customers across 100 countries, with operations in North America, Europe, South America, Asia Pacific, and Africa.

At Cyncly, we are committed to fostering an increasingly diverse and inclusive environment where all voices are valued and celebrated. We prioritize representation from minority groups. We recognize that our unique approach and success stem from the wealth of perspectives brought by our diverse teams.

About the Role

As a Application Support Specialist you will be the first point of contact for our customers, assisting with basic troubleshooting, handling inquiries, and providing solutions for common technical issues. You will follow established procedures to resolve problems and escalate more complex issues to higher-level support. Strong communication skills, problem solving abilities, and a customer-focused attitude are essential for success in this role.

Main responsibilities:

• Offer comprehensive support via phone, email and remote access to customers;
• Provide technical support (hardware and IT/Server/Network related) to customers;
• Work on the support task list in Zendesk;
• Define, report and follow up on issues, and document solutions in Zendesk to keep track of history and statistics;
• Report news or issues in team meetings or to the Team Leader;
• Report product errors in internal tools in English;
• Participate in team meetings and share knowledge and information.

Required qualifications and experience:

• Ongoing or complete bachelor's degree in IT or related fields;
• Proven track record in a customer service role;
• Experience with remote support tools;
• Experience with CRM or ticket systems, preferably Zendesk;
• Fluent in English and German;
• Able to work flexible hours. (The role will initially be Monday - Friday but may extend Weekends later in the year
• Experience with databases (Preferably with SQL).

Required skills and competencies:

• Polished and professional telephone etiquette;
• Excellent written and verbal communication abilities;
• Strong listening and interpersonal skills;
• Friendly and approachable demeanour;
• Customer-focused, with patience and resilience;
• Effective problem-solving skills;
• Dedicated and hardworking;
• Capable of setting an example and embodying our values;
• Ability to work independently and as part of a team, demonstrating strong teamwork qualities.

Working for us

At Cyncly, we're a global family that collaborates with humility and respect for one another. With more than 2,400 employees around the world, we not only recognize our diverse perspectives, we champion our different outlooks and firmly believe it to be what makes us better together.

You can expect to work in a supportive and nurturing environment, with experts in their fields who strive for quality and excellence without compromising others. We also believe in a flexible and autonomous working environment, focused on the continual growth of our employees.

Diversity of experience and skills combined with passion is a key to innovation and brilliance, so we encourage applicants from all backgrounds to apply to our roles.

That's who we are: A team that recognizes our strength is in working together to not only get things done, but also lead the industry with a bold approach that's dedicated to making our customers better.

Come join us!