Assistant, Disputes (Invoice Resolution) with German language SCDMNT

We are Coca-Cola Europacific Partners (CCEP) - a dedicated team of 42,000 people, serving customers in 31 markets, who work together to make, move and sell some of the world's most loved drinks. We are a global business and one of the leading consumer goods companies in the world.

Job Purpose

The role supports Accounts Receivable activities by investigating and resolving customer invoice disputes and ensuring accurate financial adjustments. It contributes to timely issue resolution, maintains reliable data, and supports effective handling of open receivables.The position also participates in process improvements and operational initiatives within the Disputes function.

Key Responsibilities

• Responsible for delivering high quality services to key customers (who include Customers, Suppliers, Employees, Executives, Regulatory Bodies, etc.)
• Ensures that CCEP policies are adhered to (e.g. approvals, financial guidelines, etc.)
• Investigates and analyzes issues, resolves disputes and makes accounts receivable adjustments where necessary
• Analyzes customer behavior and prepares reports where required
• Defines process gaps and works on process improvements
• Ensures Disputes procedures are updated and completed efficiently, accurately and in a timely manner
• Ensures all follow up issues on Disputes are managed accordingly to the given timelines.
• Provides support and advice on Disputes processes where requiredGathers data requested by audit teams during financial and SOX audits

Experience required

• Experience in a multinational organization and/or Shared Services environment with a good business acumen
• Ability to assess a problem and escalate it to the appropriate level
• Good Excel skills. ERP experience desirable, preferably SAP

Language Capability & expert level

• Fluent in English and German

Behavioural Capabilities

• Excellent communication & interpersonal skills
• Time management, planning and organization
• Drives performance, efficiency and effectiveness
• Strong focus on providing the highest level of customer service

Our employee value proposition:

Being Rewarded

• Market Competitive Salary
• Annual Compensation & Bonus Cycle
• CCEP Shares Purchase plan & Matching Share
• Food Vouchers
• Flexible Working Allowance

Being Connected

• Everyone's Welcome - Inclusion, Diversity & Equity Culture
• Keep In Touch program - in support of parental care
• Inspiring Office layout with Great beverages and Sofia subsidized canteen
• Referral Program

Being Developed & Valued

• Professional Qualifications Support & Sponsorship
• Ninja Community and Lean Six Sigma Certification
• CCEP learning platforms & Leadership training curricula
• Career Growth and Talent Progression
• Recognition program

Being Well

• Flexible & Hybrid Ways of Working
• Additional days paid leave at start and on top - Birthday, Qualification & Volunteering;
• Wellbeing & Sports program, including corporate discounts & subscription fees
• Wellbeing Community & Initiatives
• Employee Assistance Program
• Additional Health Plan & Dental Insurance

Being Inspired

• Social Projects & Community Charity programs
• Participation in Corporate Challenges - marathon, sports, fun
• External life coach speakers and Work-Life balance lectures
• Team Building & Fun Events

We are Coca-Cola Europacific Partners (CCEP) - a dedicated team of 42,000 people, serving customers in 31 countries, who work together to make, move and sell some of the world's most loved drinks.

We are a global business and one of the leading consumer goods companies in the world. We help our 2.1 million customers grow, and we are constantly investing in exciting new products, innovative technologies and fresh ideas. This helps us to delight the 600 million people who enjoy our drinks every day.