Back Office Gaming Support Specialist (German & English)

About the job Back Office Gaming Support Specialist (German & English)

Location: Sofia, Bulgaria (On-site)

Work Model: Full-Time, 24/7 Shift Rotation

Compensation: €1,800 gross/month (Paid bi-weekly) + up to €3,000 in bonuses

About the Opportunity

Step into the dynamic world of gaming and build your career in Sofia, one of Europe's most historic and rapidly growing tech hubs. We are seeking a detail-oriented Back Office Gaming Support Specialist to ensure the seamless operation and integrity of our gaming platforms. In this on-site role, you will leverage your fluency in German and English to manage critical backend operations, review content, and support the broader gaming ecosystem.

Whether you are looking to advance your career in the gaming sector or seeking an exciting new chapter abroad, we provide a robust relocation and welcome package to make your transition to Bulgaria's vibrant capital as smooth as possible.

What You Will Do

• Platform Integrity: Provide essential back-office support for daily gaming operations.
• Content Moderation: Accurately review and manage gaming content, ensuring adherence to platform guidelines and standards.
• Backend Troubleshooting: Investigate and resolve back-office inquiries, account issues, and operational bottlenecks.
• Bilingual Communication: Utilize native-level German and English to process documentation, internal communications, and regional content.

What We Are Looking For

• Language Skills: Fluent or native-level proficiency in both German and English (written and spoken).
• Location/Work Rights: Eligibility to work in the EU and the ability to work on-site in Sofia, Bulgaria.
• Availability: Flexibility to work a continuous Monday-Sunday shift rotation to support a 24/7 gaming environment.
• Attention to Detail: Strong analytical skills with a focus on accuracy during content review and back-office administrative tasks.

Compensation & Comprehensive Benefits

Benefit CategoryDetailsBase Salary€1,800.00 gross/month, paid conveniently every two weeks.Welcome Bonus€1,500 gross total, paid in two installments (€750 after 3 months, €750 after 6 months) for candidates eligible to work in the EU.*Relocation Bonus€1,500 gross total, paid in two installments to assist with initial rent, deposits, and moving costs.Housing SupportCompany-provided accommodation for your first 21 days upon arrival, plus dedicated assistance in securing your long-term home in Sofia.