Backoffice IT Specialist (Polarion) with English and German - m/f/d

Do you enjoy being the bridge between technical teams and customers? Can you manage complex IT systems while providing excellent support? If this sounds like you, we'd love to connect!

At Siemens GBS we're looking for a Backoffice IT Specialist to join our service management team in Ostrava.

About the role:

This job position is a central interface function between customers, IT, service and development teams. It is an independent role that ensures stable and well-structured background operations and supports operational units through coordination, system and process responsibility as well as 2nd-level support of internal Polarion application.

What You'll Do:

• System & Data Administration: Manage Polarion applications and ensure stable operations.

• Customer Interface & Coordination: Act as central contact between customers, IT, and service teams. Participate in customer meetings.

• 2nd-Level Support: Analyze complex technical tickets and provide knowledge transfer to 1st-level support.

• License & Contract Management: Oversee licenses, contracts, and external provider relationships.

We're seeking colleagues who are:

• Service-Oriented: Service Desk experience is highly welcomed but not required - we'll train you in our internal processes! What matters most is your customer-focused approach.

• Excellent Communicator: You can communicate confidently with our German-speaking customers and collaborate effectively with our international teams in English (B2 level in both languages is required).

• Technical: Microsoft Office proficiency, system administration experience (preferably Polarion ALM), IT service management background are advantageous.

• Independent Problem-Solver: Work autonomously and develop practical solutions to technical challenges.

This role is perfect for someone who enjoys coordinating between customers, IT teams, and development teams while working with German and English daily. You'll gain hands-on experience with IT applications and opportunities to expand your IT expertise, develop professionally within a global organization, and work in a supportive and collaborative team environment.

If this describes you, we'd like to hear from you.

Apply now with your CV in English or German and let's create lasting value together!

What is Siemens offering beyond great career opportunities?

More time to rest

• Up to 33 days of vacation (5 weeks of holiday + up to 8 extra days from the benefits budget)
• The option to take unpaid leave for rest or travel

Flexibility and home office

• Flexible working hours and the ability to work from home, with a contribution towards home office expenses

Individual benefits budget

• Personal budget of at least CZK 34,000 to buy selected benefits from categories finance, wellbeing and health

My finance

• Contributions towards pension and/or life insurance and/or DIP (a long-term investment product) from your benefits budget
• Employee stock ownership plan - share in the company's success

My wellbeing

• Cafeteria system from the benefits budget
• Meal e-vouchers
• Exclusive employee offers and discounts

My health

• Discounted MultiSport card
• The option of access to premium healthcare and crisis support (e.g., psychological counseling)

Siemens is an equal opportunity employer. We promote equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. We are committed to forming a diverse team that represents various perspectives and skills. Problem solvers and entrepreneurs are welcome.

Discover our exciting world at Siemens at www.siemens.com