Bilingual CSR - German Speaking

The Role

At Charles Tyrwhitt our purpose is to "Make it easy for men to dress well" and we can't do that without our specialist teams.

This time, we're on the lookout for a German Speaking/Bilingual Customer Service Representative who will be working with the rest of our Contact Centre Team in Milton Keynes.

We have a number of full time shifts available with up to 39.15hours per week. All shifts require an element of flexibility with weekends.

Our German customer service team is open between Monday to Friday 08:00 - 18:00 and Weekends 08:00 - 17:00

Please note that attendance at the relevant Assessment Centre is required as part of the recruitment process. Successful candidates will need to be available to interview on the following dates:

Confirmed Assessment Dates:

Day/Mid Shift 14th August at 2pm

Confirmed Start Dates:

Day/Mid Shift-8th September

Please note that these dates are confirmed and you'll need to be available for these dates if you should apply.

What you will be doing

You will be representing our brand, providing our valued customers with consistently effortless experiences that inspire confidence and trust. With the customer at the heart of everything you do, you'll help them place orders, manage queries and resolve complaints through webchat, emails, and calls.

What we are looking for

How we do our work is important to us at CT and anyone who joins us will feel aligned with our 3 BE's: "BE the BOSS", "BE the CUSTOMER" and "BE the BEST".

Alongside being fluent in German and English, you'll have a genuine desire to help our customers and will be passionate about people with first class communication skills, both written and verbal.

That's all you need to be successful in this role so apply now and find your perfect fit!

What you can expect from us

• Competitive bilingual salary and excellent bonus scheme
• You'll have access to our Staff Discount from your 1st day, not just at CT but also from The White Company!
• Our hybrid working policy means we work from the office 3 days per week
• We are proud to go about our business in the right way and partner with many charities and sustainability partners - 'giving something back' is an important part of our ethos
• A huge delivery of weekly fresh fruit for you to help yourself to
• At our Milton Keynes distribution centre we are serious about having fun. CT Social Team ensure there is always something exciting to get involved in such as our Summer, Christmas parties, sports days and much more

'I am Proud and Free to be me!'

When it comes to our people, we really do "Give a shirt".

Tyrwhitteers (our people) are a diverse, passionate and entrepreneurial bunch. We enjoy a fun, engaging and rewarding culture, where everyone is empowered by our 3 BE-liefs which are; "BE the BOSS", "BE the CUSTOMER" and "BE the BEST".

We want colleagues to love working for CT and for it to feel like a place where they can be, and want to be, at their best. Our culture is inclusive, diverse and welcoming. We believe people should be able to express themselves freely; safe in the knowledge that they will be accepted and respected. That's why one of our behaviours is that people should feel proud and free to be me.