Billing Supervisor - German Speaker (m/f/d)

Linde Saude, LDA

Billing Supervisor - German Speaker (m/f/d)

Porto, Portugal | req28845

What you will enjoy doing

• You will be leading the transfer and centralization of processes/tasks
• Additionally, you will be responsible for the team management, focus audit on agents' performance, 1:1 conversations and follow-ups
• Moreover you will do KPI's analysis and reporting of results
• You will do daily preparation of reports based on KPI's: daily, weekly, monthly, quarterly and annual
• You will be able to create and maintain internal work instructions and support materials
• you will select personnel, initial training for new hires and continuous training
• Ensure compliance with operational standards, quality and GDPR
• Maintenance and update of internal procedures of the Department
• Coordination with different business areas to ensure alignment of processes/procedures and continuous improvements, support Agents and solving doubts regarding procedures
• You will actively participate in digitalization and task automation process, contributing to the company's evolution towards digital transformation

What makes you great

• You have a Bachelor Degree or provable previous experience in a similar role
• Experience in a Contact Center for at least 5 years, with 2 years managing teams
• Your are fluent in German and speak English or Portuguese
• Extensive knowledge of Microsoft Office Tools (Advanced Excel is a must)
• Previous experience with call management telephony platforms and CRMs
• Availability to do Stand By shifts on rotation Saturdays and bank holidays
• Strong teamwork commitment, highly oriented to targets and objectives, with a strong customer focus and dedication to client service projects
• Are you ready to face new challenges and actively contribute to the success of the company's digital transformation project
• You are able to collect, interpret and use data effectively, driving digital transformation

Why you will love working with us

Linde, present in the Italian market since 1991 with more than 300 employees, produces and distributes gases (such as oxygen, nitrogen, and argon) for industrial, food, and medical use. Consistency and respect for Corporate Values (Safety, Integrity, Community, Inclusion, and Responsibility) are central aspects of Linde's strategy, along with customer focus and process excellence.

What we offer you!

At Linde, the sky is not the limit. If you're looking to build a career where your work reaches beyond your job description and betters the people with whom you work, the communities we serve, and the world in which we all live, at Linde, your opportunities are limitless. Be Linde. Be Limitless.

A varied and interesting activity, a result-oriented environment and an awareness of the importance of Team and teamwork! Become part of Linde!

Have we inspired you? Let's talk about it

We are looking forward to receiving your complete application (motivation letter, CV, certificates) via our online job market.

Any designations used of course apply to persons of all genders. The form of speech used here is for simplicity only.

Linde Saude, LDA acts responsibly towards its shareholders, business partners, employees, society and the environment in every one of its business areas, regions and locations across the globe. The company is committed to technologies and products that unite the goals of customer value and sustainable development.