Call for Interest - German & Dutch Customer Service Associates

130 years of trust, time to shape what's next. Allianz Group is one of the world's leading insurers and asset managers - built on over a century of stability, expertise, and financial strength. Allianz Services is where that legacy meets the future. 8,200+ people. Eight countries. Three continents. We deliver specialized services to clients within Allianz Group, powered by AI, advanced analytics, and a mindset that refuses to stand still. From core insurance operations to engineering and consulting services, we reimagine how insurance works. What truly sets us apart are our people and the trusted partnerships we build, anchored in our values of expertise, integrity, and empowerment. We don't support the business. We shape it.

Job Role

We are looking for motivated and customer-focused individuals who can provide excellent service to our clients while communicating fluently in German or Dutch. This is an expression of interest for potential upcoming opportunities.

Key Responsibilities

• Handle incoming calls and assist customers with their queries, requests, or issues.
• Provide clear, accurate, and timely information to customers.
• Conduct outbound calls when required, including follow-ups on pending information or documents.
• Manage challenging or dissatisfied customers professionally and maintain a positive brand image.
• Perform back-office tasks such as processing requests, updating records, and validating documents.
• Apply customer service procedures and ensure adherence to internal guidelines.
• Maintain confidentiality of customer information at all times.

Required Profile

• Organized, detail-oriented, and reliable.
• Good listening and problem-solving skills, with a strong sense of teamwork.
• Ability to handle pressure and adapt to different customer situations.

Education Level

• SC / HSC / Bac or equivalent.
• Experience in customer service is an advantage but not mandatory.

Working Hours

• Monday to Friday
• Shifts aligned with European time zones (Winter/Summer):
• 10:00-19:30
• 10:30-20:00
• 11:00-20:00
• 11:30-21:00

Languages

• German, Dutch, Spanish or Italian (minimum Delf B1 level)
• Tasks may be added, removed, or modified at any time during the course of employment to reflect evolving business needs, organisational priorities, or operational requirements.
• Any such changes shall be discussed with the employee's direct Line Manager and formally notified to the employee in writing within a reasonable timeframe.
• No task shall be added or modified in such a manner as to fundamentally alter the essence, nature, or core purpose of the role without the employee's prior consultation and agreement.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Join us. Let's care for tomorrow.