Care Operations Specialist with English and German

We are Impress. We believe everyone deserves a smile they'll love.
We are the largest chain of ortho clinics with fully digital processes in Europe. We have revolutionized the invisible orthodontic sector with the best team of professionals specialized in making people smile and using the latest technology for the diagnosis, treatment, and follow-up of all cases.
Our business model, a true combination of medical expertise and digitalization has been recognized in the top fastest-growing HealthTech companies by Forbes and we are currently listed as a LinkedIn Top 10 start-up!
Born in Barcelona in 2019, we've grown to pioneer leading care, flagship clinics
and state-of-the-art tech across 10 countries and more than 120 locations and we are expanding fast! Our aim is to improve people's health and quality of life across the globe.

Location:

This position is based 100% on-site at our headquarters in Barcelona (Spain). You'll be working closely with our international marketing team in a dynamic, collaborative office environment.

Responsibilities:

• Deliver an excellent customer experience to each and every one of our patients
• Ensure that every call, email, and meeting leaves our patients happy
• Engage with our patients and build a connection to keep them excited about their journey to a perfect smile.
• Customer Support: Provide excellent customer service through different channels such as video and audio, emails, SMS, WhatsApp, and live chat.
• Make calls, book and confirm appointments, and follow up with patients.
• Explain our product and guide customers through the process and timelines.
• Clarify requirements and help our patients complete documentation as needed.
• Proactively recognize and report trends and potential weaknesses.
• Contribute to the improvement of our products and processes.
• Help create solutions to enhance the customer journey.
• Work with your teammates to foster a positive and energetic atmosphere.

What you need to be successful:

• Experience in a similar position.
• Native or C1 level of German and Fluent English. (Spanish is a plus!)
• Self-discipline and motivation to learn.
• Commitment and goal orientation.
• Excellent communication and interpersonal skills.
• Team spirit and a proactive attitude.

What we offer

• International team! You will work with people from all over the world, at our Barcelona headquarters in the Eixample district.
• Working hours: 40h/week, 10:00 to 19:00, + 2 Saturdays per month.
• Fixed salary + annual bonus based on KPIs achievement
• Free gym!
• Benefits with our treatments, aligners, and products.
• Opportunity to grow in an innovative company and Top International Scale Up.
• Collaborative work environment and positive culture.
• International and diverse teams.