Cash Collections Specialist with German (limited full-time)

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What you'll do

In this paid role you will be overseeing daily operations of your customer portfolio. Identifying potential receivable risks and work on resolution. Use Continuous improvement approach to get things better. Ensure compliance with internal control systems.

• Customer- / Financial success
  • drive attainment of Cash Flow Targets (cash collected, collection effectiveness index, DSO, dispute cycle time and % of exceptions),
  • contribute to a positive customer experience through an effective customer segmentation and services provided;
  • be accountable for effective and efficient delivery of daily operations;
  • own the relationship with our customers and business partners (incl. the right level of communication, resolution of customers' problems, de-escalation, etc.);
  • build strong partnership with the business members providing collection and payment behavior insights to drive healthy customer relationship;
  • improve the customer satisfaction.
• Operational success
  • support and drive initiatives to improve the operational excellence in the Cash Collections organization;
  • act as role model for innovative and agile approaches.

What you bring

• Minimum of 2 years of professional experience, with the knowledge in Cash Collection activities as an advantage
• Fluency in English and in German language is required
• Excellent Customer Focus approach
• Ability to deliver daily collection calls
• Good process understanding
• Participated in projects
• Very good presentation, communication and negotiation skills.
• Decisive, pragmatic and results oriented.
• Very good MS-Office skills (Excel, Word and Power Point)
• Preferred SAP knowledge in FI/CO/SD/ILP/DM/CM, CRM, PRM, Cloud Reporting, Dispute Management, Collection Management, Customer Blocking Tool and Order Management.

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Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected]
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 412558 | Work Area: Finance | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid.

Requisition ID: 412558

Posted Date: Dec 6, 2024

Work Area: Finance

Career Status: Graduate

Employment Type: Limited Full Time

Expected Travel: 0 - 10%

Location: