Category Moderator (with German)

About Us
JustAnswer is the leading AI + Human professional services platform, on a mission to revolutionize how people access expert help. Since 2003, we've connected millions of customers across 196 countries with verified professionals in real time-anytime, anywhere. With a powerful combination of human expertise and cutting-edge AI, we're transforming the future of professional services.

Rooted in boldness, humility, and innovation, we take a data-driven approach to solving complex problems and continuously improving through Lean principles.

About the Role

As a Category Moderator, you will play a crucial role in ensuring the smooth operation of JustAnswer's platform by managing customer questions, escalating issues, and supporting both Experts and Customers. Your primary responsibility will be to ensure that questions reach the right Experts while maintaining quality and efficiency in the process.

What You'll Do

• Manage open question inventory, ensuring duplicate questions are closed, and questions are correctly categorized and updated as needed.
• Escalate Customer and Expert concerns, as well as policy violations, to the appropriate support services.
• Collaborate with Customer Support to reach out to Experts on behalf of customers requiring assistance.
• Work closely with Expert Support to help Experts with technical issues.
• Handle sensitive personal data with integrity and confidentiality.
• Assist in special projects focused on improving Expert quality and communication.
• Support Expert acquisition, onboarding, and training efforts as needed.

What We're Looking For

• 1+ years of experience in operations assistance, customer service, administrative support, or a similar role in an online environment.
• Native or C1-C2 proficiency in German (written and spoken).
• B2-C1 level English proficiency.
• Excellent attention to detail and ability to work efficiently and accurately.
• Strong critical thinking and problem-solving skills.
• Ability to quickly adapt to changing processes.
• Dependable, flexible, and team-oriented mindset.
• Experience with customer support ticketing systems (e.g., Kayako, Zendesk) is a plus.
• Experience in highly regulated industries (e.g., law, healthcare) is a plus.

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Why Join Our TeamAt JustAnswer, we blend the best of AI and human expertise to make a real impact. Our mission-driven culture values bold ideas, continuous learning, and global collaboration. We offer a flexible, remote-first environment with equitable rewards, career growth opportunities, and a supportive community where your contributions truly matter. Join us and be part of something bigger, helping people, one answer at a time.

Our JustAnswer Promise
We strive together to make the world a better place, one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems. It's not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way.
• Data driven: Data decides, not egos
• Courageous: We take risks and challenge the status quo
• Innovative: We're constantly learning, creating, and adapting
• Lean: We focus on customers, using lean testing to learn how to serve them best
• Humble: Past success is not a guarantee of future success
If these things matter to you, come join the team here at JustAnswer!

Our Commitment to an Inclusive Workplace
We welcome people from all backgrounds who seek the opportunity to help build a future where professional services are readily available to all. If you have curiosity, passion, and a collaborative spirit, come work with us. JustAnswer is committed to an inclusive workplace. JustAnswer is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.

AI Disclosure & Informed Consent
Artificial intelligence (AI) technology may be used during the hiring process to record, transcribe, analyze, and rank interview responses. By submitting your application and participating in the interview process, you acknowledge and consent to the use of AI technology in the hiring process. For more information see our AI Disclosure and Consent Policy.

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