Claims Representative with English and German

ABOUT US:

Cigna healthcare is a global health service company with roots in the US, serving more than 180 million customers and patients throughout the world. We deliver quality health care through choice, predictability, affordability and through integrated capabilities and connected, personalized solutions that advance whole person health.

Cigna's mission is to help our customers improve their health, well-being and sense of security by providing access to care. With our whole health approach, we're focused on addressing health concerns, improving resilience, reducing stress levels and emotional health issues. Our employer promise is to remain steadfast in our commitment to fostering growth and improving lives by offering meaningful work within a positive, inclusive culture that prioritizes our colleagues. We champion teamwork and collaboration and empower our people with cutting-edge technology to drive efficiency and amplify their impact in everything we do. Together we strive to create an environment where every individual thrives and contributes to meaningful change"

Your mission
Critical analysis and processing of claims for medical expenses within the fixed turnaround time.

Key areas

Claims processing

• Assessing and processing claims for medical expenses while always bearing in mind the importance of medical confidentiality.

• Accurate data input to the PC and mainframe applications.

• Positioning himself/herself analytically and critically in the context of cost management and in respect of existing working methods.

• Following up his/her own workload (volume and timing): keeping an eye on chronology and processing time of the work volume and taking suitable actions.

• Participate efficiently in processing the flow of claims: inform the Supervisor about claims lacking clarity and about possible ways of optimizing processes.

• A sustained effort towards high-quality claims handling, accurate reimbursements and fast transactions are important motivators.

In relation to other positions

• Providing accurate communication about a dossier to the interested internal employee.

• Tracking irregularities in procedures and highlighting these to the Supervisor.

• Raising problems or sensitivities with your superior.

• Participating actively in an agreeable and amicable atmosphere.

Skills and knowledge

Education Level: Degree or similar by experience (Foreign languages studies, translation and interpreting, administration).
Specific Knowledge:

• Advanced level of English.
• From Level B1 in

• Good knowledge of any of these languages: German, Dutch, Cyrillic, Greek, Hebrew, French, Italian, etc.

Skills:

• Skillful in taking decisions takes the right action on allocated files based on the available information.

• Skillful with numbers likes to work with numbers.

• Accurate: works accurately on the input of data, aims to work faultlessly.

• Discipline: pays attention to procedures, agreements and document flows.

• Efficient: finds a good balance between quality and quantity.

• Team player: Able to work in a team.

• Skillful with computer programs readily learns the ropes in the use of current office applications

• Discreet: works discreetly with confidential (medical) information.

What we offer

• Contract :Permanent

• Multicultural working environment with Hybrid working: Enjoy working from the comfort of your home 4 days per week and 1 day from our Madrid office.
• Training: around 6 weeks , most of the training will be done from the office.

• Flexible starting hour: Our shifts start from 7:00 to 9:30, with possibility to choose the time that suits you best (Monday to Friday - Morning intensive shift).

• Social Benefits such us Private Medical and Dental Insurance, Life Assurance, Educational Development Program, Foreign Language Scholarship, flexible compensation plan.

• Start date: 3d November 2025

What we are looking for

We are seeking individuals who thrive in collaborative environments, are passionate about driving meaningful change, and are excited to grow in a company that prioritizes its people.

Join us and be part of a company where your growth, ideas and contributions are valued. Let's create something extraordinary together. It's time to look to your future and apply to work for Cigna today!

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.