Client Receivable Consultant with German | Business Delivery Solutions

General Information

Position
Client Receivable Consultant with German | Business Delivery Solutions

Work arrangement
Full-time

City
Bucharest

Country
Romania

Department
Business Delivery Solutions - Tax & Legal

Team
Finance Operate

Area of interest
Financial Services Industry

Way of work
Hybrid

Description & Requirements

Who we are looking for

• Bachelor's degree in Business, Economics, or a related field;
• 2 - 4 years of professional experience in collections or a similar role;
• Strong written and verbal communication skills, with proficiency in negotiation and conflict resolution (Required: English and German);
• Understanding of accounting principles, coupled with problem-solving abilities;
• Proficient in essential computer applications and tools;
• Effective prioritization and time management skills, with a focus on delivering results;
• Basic familiarity with risk mitigation strategies and tools;
• Working knowledge of the company's order management process and related procedures;
• Expertise in dispute management processes, ensuring effective resolution practices;
• Comprehensive grasp of collections processes and foundational financial concepts;
• Well-developed influence and interpersonal skills, fostering collaboration and outcomes.

Your future role

• Monitor customer accounts to identify and address overdue payments, ensuring prioritization of efforts based on the risk and value of each account;
• Manage collection processes, ensuring compliance with company policies and legal requirements;
• Address customer disputes or issues regarding invoices and account balances, providing timely and effective solutions;
• Collaborate closely with internal departments such as Finance, Sales and Operations to address complex or unique collection cases and resolve challenges;
• Reconcile incoming payments with corresponding invoices to maintain accuracy in records and address any discrepancies;
• Analyze at-risk customer accounts, identify potential trends and develop strategies to prevent future delinquencies;
• Initiate and drive the dispute resolution process with internal stakeholders while ensuring timely and accurate resolutions that satisfy both the company and customers;
• Support process standardization and automation initiatives to streamline collections and improve efficiency across the team.

Selection process

1. CV Screening (Please make sure to submit your resume fully in English);
2. HR Interview;
3. Business/Tech Interview.

About Deloitte

The Deloitte Central Europe regional delivery capabilities tap into a talent pool of nearly 2500 regional tax advisory specialists and lawyers and over 500 tax, finance, accounting and legal compliance and technology development delivery experts, professionally fluent in over 20 languages, offering a multitude of business solutions services driving value for our firm and our clients.

About the team

The Deloitte CE Business Delivery Solutions operates seamlessly as a center of delivery excellence throughout the Central Europe region. We provide our customers with tax, finance, accounting, and legal business support compliance and reporting services.

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