Client Service Associate (German & English speaking)

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team.

Capital.com is on a mission to make the world of finance more accessible, engaging, and useful.

We are a Fintech company with a difference, we use innovative technology to develop the most easy-to-use and transparent financial trading platform on the market. We have achieved lots of global success and growth and are here in Bulgaria, Sofia!

We're seeking a German-speaking Client Service Associate to join our team and help spread our message!

Responsibilities:

• Support our clients at all levels
• Answer any questions about how the service works and resolve clients' issues promptly via live chat, emails, and calls
• Assist clients with the KYC procedure
• Provide a tour around the trading platform
• Build client trust and satisfaction through professional support and training
• Be keenly aware of the competitive landscape and understand financial markets
• Collect clients' feedback and analyze how clients' experience can be improved
• Keep open communication between the departments to resolve any issues

Requirements:

• English level Upper-Intermediate
• Proficiency in German
• Advanced interpersonal and communication skills
• Ability to listen to clients and your team's needs and find solutions
• Ability to work flexible shifts from Monday to Friday (8:00 AM to 5:00 PM or from 12:00 PM to 9:00 PM)
• Excellent communication skills, both verbal and written

What we offer:

• Performance Review
• Hybrid working model
• 22 days paid annual leave
• Flex-bens platform with 180 BGN budget per month
• Volunteering Programme
• Workation

Be a key player at the forefront of the digital assets movement, propelling your career to new heights!

Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity.

Work alongside one of the most brilliant teams in the industry.