Client Success Associate - Onboarding

About RateGain

RateGain Travel Technologies is a global provider of AI-powered SaaS solutions for travel and hospitality that works with 13,000+ customers and 700+ partners in 160+ countries helping them accelerate revenue generation through acquisition, retention, and wallet share expansion.

RateGain today is one of the world's largest processors of electronic transactions, price points, and travel intent data helping revenue management, distribution and marketing teams across hotels, airlines, meta-search companies, package providers, car rentals, travel management companies, cruises and ferries drive better outcomes for their business.

Founded in 2004 and headquartered in India, today RateGain works with 33 of the Top 40 Hotel Chains, 25 of the Top 30 Online Travel Agents, 4 of the Top 5 Airlines, and all the top car rentals, including 25 Global Fortune 500 companies in unlocking new revenue every day.

About Sojern:

Sojern is the leading AI-powered marketing platform built for hospitality, designed to boost growth and profitability for the travel industry. The Sojern marketing platform is a set of easy-to-use software and services that delivers unrivaled traveler insight, intelligent audiences, multichannel activation and optimization, and a connected guest experience-all in one place. More than 10,000 travel marketers rely on our platform annually to find, attract, convert and engage travelers. Sojern, founded in 2007 and acquired by RateGain in 2025, is headquartered in San Francisco, California with teams in the Americas, Europe, Middle East and Africa, and Asia Pacific.

Role Summary:

As a Client Success Associate - Onboarding (Italian / German speaking) , you will play a critical role in delivering a seamless, timely, and high-quality onboarding experience for Sojern's clients. You will serve as the primary point of contact throughout the onboarding journey, partnering closely with customers and cross-functional teams to ensure campaigns are configured accurately and launched successfully.

This role is ideal for someone who is highly organized, detail-oriented, customer-focused, and thrives in a fast-paced environment while managing multiple onboarding projects simultaneously.

Key Responsibilities:

Client Communication & Coordination

• Act as the primary point of contact for clients during the onboarding phase.
• Conduct Kickoff Calls to explain the onboarding journey, timelines, and next steps.
• Guide clients through submitting required materials and accessing the Sojern Portal.
• Manage client inquiries promptly and professionally.

Campaign Setup & Launch Readiness

• Collect, verify, and document all required campaign information.
• Coordinate with technical teams to configure tracking, integrations, and ad requirements.
• Identify issues proactively and troubleshoot to ensure on-time campaign launch.
• Validate campaign setups for accuracy before handoff to Customer Success.

Pipeline & Workflow Management

• Maintain an organized onboarding pipeline in Salesforce and internal dashboards.
• Track progress, deadlines, dependencies, and risks across multiple accounts.
• Escalate issues early to prevent delays or launch failures.

Cross-Functional Collaboration

• Partner closely with Sales, CSMs, Technical teams, and Product to ensure seamless onboarding.
• Participate in team meetings to discuss blockers, process improvements, and workflow updates.

Reporting & Documentation:

• Provide clear, timely updates on onboarding status and KPIs.
• Maintain documentation for all client setups and internal processes.

Qualifications:

Must-Have:

• 0-2 years of experience in project coordination, onboarding, client services, or operations.
• Excellent organizational and documentation skills.
• Strong written and verbal communication.
• Ability to manage multiple workflows simultaneously.
• Problem-solving mindset and comfort working with cross-functional teams.
• Excellent verbal and written communication skills in English and either Italian or German

Nice-to-Have:

• Experience in digital marketing, ad-tech, or travel-tech.
• Experience training or mentoring.
• Familiarity with basic technical/implementation concepts.

Tools You Will Use

• Gmail
• Salesforce
• Jira
• Sojern Portal
• Slack
• Task dashboards

Work Environment & Reporting

• No direct reports.
• No travel required.
• Works closely with Sales, CSMs, Technical teams, and Team Leads.

Equal Opportunity Statement:

We are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.